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Explore your next chance at a Fortune Global 500 organization. Envision creative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Key Responsibilities

Customer Service
Act as the primary contact for customers regarding shipment status, inquiries, and service requests.
Provide timely shipment updates and milestone tracking.
Handle customer complaints and resolve service issues professionally.
Build and maintain solid customer relationships.
Coordinate with sales teams to support customer requirements and business growth.
Ensure customer SOPs and service expectations are met.

Operations Management
Coordinate export and import shipments via Ocean Freight.
Arrange bookings with shipping lines, transporters, and overseas agents.




Monitor shipment movement from origin to destination.
Ensure timely cargo pickup, stuffing, transportation, customs clearance, and delivery.
Manage shipment exceptions and operational disruptions.
Coordinate closely with transport vendors and customs brokers.
Verify document accuracy and regulatory compliance.
Ensure timely invoicing and revenue recognition.
Verify vendor invoices and operational costs.

Coordination & Communication
Liaise with shipping lines, CHA partners, transporters.
Coordinate with origin and destination offices to ensure smooth shipment execution.
Follow up on shipment milestones and document submission timelines.

KPI Management
Update shipment information in systems.
Maintain operational reports and shipment trackers.
Monitor KPIs such as:
On-time shipment execution
Documentation accuracy
Customer response time
Customer satisfaction
Shipment profitability

Employee Type

Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

📌 Freight Senior Lead Delhi
🏢 UPS
📍 Delhi