Job Description

Job Description: Customer Contact Representative

n

Company Overview

n

NetRTech Solutions LLP is a dynamic organization specializing in placements, technology consulting, project execution, product development, sales, and training. With robust expertise across multiple domains, we deliver innovative solutions and exceptional value to our clients.

n

Role Summary

n

We are looking for a motivated and customer-focused Customer Contact Representative to join our team in Ahmedabad. This is a full-time, on-site role where you will be responsible for delivering high-quality customer support and ensuring a positive customer experience.

n

Key Responsibilities

n

n
Respond to customer inquiries and concerns in a skilled and empathetic manner
n
Resolve customer issues efficiently to maintain high satisfaction levels
n
Build and maintain solid, positive relationships with customers
n
Assist the team in enhancing customer service processes and quality
n




Manage multiple tasks effectively while maintaining accuracy and attention to detail
n

n

Required Qualifications

n

n
Excellent communication and interpersonal skills
n
Strong problem-solving and multitasking abilities
n
Patient, positive, and detail-oriented mindset
n
Previous customer service experience is an added advantage
n
Fluency in multiple languages is a plus
n
Minimum qualification: High school diploma or equivalent
n

n

Salary & Benefits

n

n
CTC: ₹26,000 – ₹38,000 per month
n
Night Shift Allowance: Additional compensation for hours worked beyond 40 per week
n

n

Perks & Facilities:

n

n
Complimentary meals during shifts
n
Cab facility available between 9:00 PM – 6:00 AM
n
Temporary accommodation provided for 5 days for relocated candidates
n
Travel tickets from your place to Ahmedabad.
n

n

Job Type

n

n
Full-time
n

📌 Customer Service Representative Mumbai
🏢 NETRTECH SOLUTIONS
📍 Mumbai