Location: Noida

Experience: 2–3 Years

We are seeking a proactive and highly organized Operations Executive to manage our real-time IT helpdesk ticketing queue and handle daily company administration, ensuring optimal workflow routing and process efficiency.

Key Responsibilities:
Helpdesk Triage: Own and monitor the incoming helpdesk inbox analyze, tag, and route client support tickets within a strict 15-minute turnaround time.
Level-1 Support: Resolve non-technical Level-1 tickets independently (e.g., password resets, access token updates, basic account configurations).
Workflow Hand-off: Package and escalate valid technical bugs cleanly to the Project Manager and rotating developer sprint cycles.
Administration & Coordination: Handle office administration, track daily team timesheets, asset inventory management,



manage vendor coordination, and schedule client Microsoft Teams review calls.

Key Skills:
Exceptional qualified written and verbal English communication skills.
Robust logical prioritization capabilities under high ticket volumes.
High proficiency in Google Workspace (Google Sheets, Docs, and Forms).
Prior experience with software project tracking tools (JIRA, ClickUp, or similar) is a plus.
Complete alignment with our Monday-to-Saturday healthcare support cadence.

Join our cooperative team and advance your career in tech operations.

Apply now to [email protected] or DM us for more details.

📌 Operations Executive Helpdesk & Administration Noida (India)
🏢 Dreamsol
📍 India