Key Responsibilities 1. Case Follow-up
Daily outreach to patients with pending treatment plans (WhatsApp, calls, SMS)
Track follow-up cadence and conversion to scheduled appointments
Payment Objection Handling
Clarify treatment cost, scope, and clinical rationale
Explain payment plans, EMI options, insurance coverage
Document objection type (price, timing, clinical doubt, budget) and resolution
Patient Communication
Send pre-appointment prep (documents needed, time to allocate, what to expect)
Send post-consultation treatment summary and next steps
Handle rescheduling friction and no-show prevention
Data & Reporting
Log all follow-ups in patient CRM (case status, objection, resolution)
Weekly report: cases contacted, conversion %, drop-off reasons
Flag trends (e.g. "payment plans needed," "clinical doubt common") to clinic lead
Revenue Realization
Ensure advance collection/booking before scheduled appointments
Reduce case abandonment after consultation
Drive referral follow-up and reminder calls (e.g. post-op, annual checkup)

📌 Revenue Manager Bengaluru
🏢 Dezy (Smiles.ai) - Dental, made easy.
📍 Bengaluru