Job DescriptionCustomer Success Specialist
NAbout the Role
nThe role encompasses responsibilities as both a Product Specialist and an Onboarding Specialist, focusing on customer education, product adoption, and providing technical support.
NResponsibilities
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Product specialistn
Know-how about the Exxat application and providing the knowledge of using the Exxat application to the fullest. N
Knowledge of the domains served by Exxat. N
Participate in UAT activities for product feedback. N
Onboarding specialist N
As an Onboarding Specialist, educate current customers, help solve technical problems, and ensure smooth adoption of the products and services of Exxat. N
Ability to learn and adapt quickly to current products or updates to existing products. N
Document the onboardingsteps for future reference. N
Understand customer requirements, document them, coordinate with other onboarding teams and support teams, and track them until completion. N




Provide regular updatesto the customer success manager and Ops lead(s). N

nQualifications
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Minimum 3 to 5 years ofoverall work experience in Customer service/support, sales, and product training. N

nRequired Skills
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Robust communication skills and English proficiency (email writing, Listening, phone conversations, and mannerisms). N
Ability to work with international clients (U.S). N
Customer-oriented and able to adapt/respond efficiently and professionally to different types of stakeholders. N
Ability to deliver interactive training over virtual classroom platforms such as MS TEAMS/WebEx/GoToMeeting. N
Collaborate effectivelywith team members, technical teams, and leadership. N
Demonstrable ICT skills, including current Microsoft Office applications. N
Ability to multitask, prioritize, and manage time effectively. N
A go-getter and a solution seeker. N

📌 Customer Success Specialist Mandvi (India)
🏢 Exxat
📍 India