Job Description – Telecaller

Company: Surya International Enterprise Ltd.

Industry: Solar Manufacturing & Renewable Energy

Job Title: Telecaller

Job Location: Pokhariput, Bhubaneswar, Odisha

Department: Sales / Customer Support

Employment Type: Full-Time

Job Summary

We are looking for an enthusiastic and communication-skilled Telecaller to join our team at Surya International Enterprise Ltd. The candidate will be responsible for making outbound calls, handling customer inquiries, generating leads, explaining solar products and services, and supporting the sales team in converting potential customers into business opportunities.

Key Responsibilities

- Make outbound calls to prospective and existing customers.
- Explain solar products, solutions, pricing, and basic benefits to customers.
- Generate and follow up on sales leads through phone calls.
- Understand customer requirements and provide relevant information.
- Maintain proper records of calls, leads, follow-ups, and customer interactions.
- Coordinate with the sales team for lead conversion and customer follow-up.
- Follow up with interested customers until the sales process is completed.
- Handle customer queries professionally and escalate issues when required.




- Achieve assigned daily, weekly, and monthly calling and lead-generation targets.
- Maintain regular follow-up with customers and update the CRM/ERP system.
- Prepare basic daily reports related to calls, leads, and follow-ups.

Required Skills

- Good communication and interpersonal skills.
- Basic knowledge of computers, MS Office, and CRM/ERP systems.
- Hindi and Odia communication skills preferred.
- Basic understanding or willingness to learn about solar products.
- Positive convincing and follow-up skills.
- Positive attitude and customer-focused approach.
- Ability to work with sales targets.

Qualification

- Minimum ; Graduate candidates will be preferred.
- Freshers can also apply.
- Prior experience in telecalling, customer support, or sales will be an advantage.

Key Performance Indicators (KPIs)

- Number of calls made.
- Qualified leads generated.
- Customer follow-ups completed.
- Lead conversion.
- Achievement of assigned targets.
- Accuracy and timely updating of customer records.

Reporting

Reports To: Sales Manager / Telecalling Team Leader

Work Location

Pokhariput, Bhubaneswar, Odisha

📌 Telecaller (Bhubaneswar)
🏢 Suryam International Private
📍 Bhubaneswar