Job Position - National Logistics & Customer Service ManagerFunction - Supply ChainReport to - Head – Planning & LogisticsSupervise - Primary Logistics Manager, Warehouse Operations Manager, Customer service managerLocation - Head Office – GurgaonPurposeTo lead the end-to-end logistics and customer service operations, driving service excellence for Traditional Trade, Modern Trade, E commerce and Quick Commerce platforms. The role focuses on high-velocity fulfillment, cost-to-serve optimization, and inventory accuracy across a national multi-DC networkLogistics OperationsLead End to End Logistics Operations including Freight-In, Freight-Out & Warehousing operationsLogistics Cost as % of sales revenueLogistics Cost budgetPlanning & control Annual Logistics Budget & Deviation ReportNetwork optimization and evolutionAnnual review of logistics network for optimization3-Year & 5-year logistics network planning in line with business realties & growthVendor ManagementContract renewals / new vendor onboarding before contract expiry of current vendorsNegotiate and manage contracts with national transporters and 3PL partners to ensure seamless operations including scalability during peak seasonsProcess standardization & complianceRegulatory compliance and QMS adherence at DCsEnsure modern regulatory compliant infrastructure and proper inventory upkeep at DCs, implement QMSInventory accuracy at depotsInventory accuracy, No SLOB creation due to dispatch non-compliance of FIFOImprove processes to ensure adherence to FIFO in line with shelf-life requirements of different channels/accounts, Strengthen put-away and pick operations at depotData-Driven Decision MakingDevelopment of real-time KPI dashboard(s)Use SAP/ERP/WMS tools to monitor real-time dashboards for inventory aging, freight costs, and customer fill ratesOrder-to-CashError free order processing for alternate channelsStreamline central order processing for high volumes of POs across alternate channelsService Level Excellence: % Case Fill Rate (CFR)



and % Line Fill Rate (LFR) for MT accountsStrive for best-in-class Fill Rate and OTIF (On-Time In-Full) to avoid commercial penalties and out-of-stock (OOS) situations on digital shelvesAccount ManagementDirect engagement with supply chain heads of key accounts (Reliance, DMart, Amazon) to align on Joint Business Plans (JBP) and replenishment cyclesCampaign Readiness Lead logistics planning for high-traffic events like Amazon Prime Day or Flipkart Big Billion Days, ensuring stock availability at Amazon/Flipkart Sort CentersInternal & External StakeholdersInternalSales & Marketing Teams: Collaborate to provide best-in-class service solutionsSupply Planning & Manufacturing teams Work closely to understand SKU availability and inventory build-ups; manage space availability at depotsCross-Functional Stakeholders (CEO, CFO, COO, CMO, etc.): Jointly set objectives; conduct business reviews to track achievement against KPIs; identify gaps and drivecontinuous improvement strategies.ExternalMT account supply chain teams : Ensure improved service levels through timely supply and proactive communication.Skills RequiredStrong analytical and problem-solving skillsAbility to collaborate, understand, and challenge cross-functional teams to achieve objectives at optimal costResilience and adaptability to work in an agile, fast-paced setting with shifting prioritiesEffective communication and stakeholder management skillsStrong business acumen with focus on service excellence and continuous improvementIn-depth conceptual understanding of Warehousing, modern regulatory compliant infrastructure, inventory upkeep, process standardization & QMS implementationQualificationsEducation: Post-graduation in Operations, Supply Chain, or Industrial Engineering (PGDIE/PGDIM) from Tier-1 institutesExperience: 8-10 years in FMCG supply chain, with at least 2–4 years specifically managing modern trade or e-commerce logisticsTechnical Proficiencies: Planning systems proficiency, Warehouse Management Systems (WMS), TMS & route optimization

📌 National Logistics & Customer Service Manager (Haryana)
🏢 Brillon Consumer Products (Formerly known as SC Johnson
📍 Haryana