19 Sep
|
Fairfest Media
|
India
19 Sep
Fairfest Media
India
Serve clients who already love the product: OTM Mumbai , certified by NielsenIQ as the leading travel trade show in India and Asia. TTF , India's oldest travel show series, running since 1989. BLTM , the leader in business and MICE travel. WTE Miami , where America's travel trade meets the world.
The role: own the client experience for our India shows from booking to show floor — onboarding exhibitors, resolving queries rapid, coordinating documentation, payments follow-through and participation logistics with sales, operations and accounts, and keeping every account warm between editions. You are the client's one call that always gets answered.
You will:
run onboarding and servicing for hundreds of exhibitors per edition · turn around issues within committed SLAs · keep Hub Spot records complete · spot upsell openings and pass them to the account owner · be on the floor at show time, where service is most visible.
You have: 3–6 years serving B2B clients (events, media, hospitality or SaaS welcome) · crisp written and spoken English and Hindi · CRM discipline · calm under edition-week pressure.
The ladder: our client-services leads grow into account management and show teams — and international exposure can lead to our WTE (Miami) portfolio.
📌 Client Servicing Manager (India)
🏢 Fairfest Media
📍 India