Role Summary

We are looking for an experienced Service Now Technical Architect with 12+ years of overall IT experience and deep expertise in the Service Now platform, Customer Service Management (CSM), Hardware Asset Management (HAM), App Engine, and enterprise integrations.

The ideal candidate will be responsible for architecting scalable, secure, and high-performing Service Now solutions while providing technical leadership across the complete implementation lifecycle.

You will work closely with business stakeholders, Solution Architects, Product Owners, and development teams to define technical strategies, establish platform governance, and deliver enterprise-grade Service Now solutions aligned with business objectives.

What will your role look like?

- Design and architect scalable, secure, and enterprise-grade Service Now solutions across Customer Service Management (CSM) and Hardware Asset Management (HAM).
- Lead technical architecture discussions, solution blueprint sessions, and technical design reviews.
- Define platform governance, development standards, coding best practices, and reusable architecture patterns.
- Design and develop enterprise applications using Service Now App Engine and low-code capabilities.
- Architect and implement integrations with enterprise applications using REST APIs, SOAP APIs, Integration Hub, MID Server, and other integration technologies.
- Collaborate with business stakeholders to translate functional requirements into scalable technical solutions.
- Provide technical leadership throughout the implementation lifecycle, including design, development, testing, deployment, and production support.
- Lead Service Now platform upgrades, performance optimization, instance health assessments, and modernization initiatives.




- Mentor developers and technical leads by providing architectural guidance and code quality reviews.
- Identify technical risks, dependencies, and optimization opportunities while ensuring alignment with enterprise architecture standards.
- Ensure solutions comply with Service Now best practices, security standards, governance policies, and scalability requirements.
- Support enterprise digital transformation initiatives by driving innovation and platform adoption.

Why will you love this role?

- Lead enterprise-scale Service Now transformation programs for global customers.
- Design innovative, business-critical solutions using the latest Service Now platform capabilities.
- Work with experienced architects, technology leaders, and cross-functional teams.
- Gain exposure to complex integrations, App Engine development, and enterprise architecture.
- Drive platform modernization and establish architecture standards across large implementations.
- Enjoy continuous learning opportunities, advanced certifications, and strong career growth.
- Make a significant impact by delivering scalable and future-ready Service Now solutions.

We would like you to bring along

- 12+ years of overall IT experience with extensive expertise in the Service Now platform.
- Proven experience architecting and delivering enterprise Service Now solutions.
- Strong hands-on implementation experience in:
- Customer Service Management (CSM)
- Hardware Asset Management (HAM)
- Service Now App Engine




- Enterprise Integrations
- Deep understanding of Service Now platform architecture, data model, security, governance, and development best practices.
- Experience developing enterprise applications using App Engine, Flow Designer, Integration Hub, and Automation Engine.
- Expertise in designing integrations using REST APIs, SOAP APIs, Integration Hub, OAuth, and MID Servers.
- Solid Java Script development knowledge, including Business Rules, Script Includes, Client Scripts, UI Policies, and UI Actions.
- Experience conducting architecture workshops, solution demonstrations, and technical governance reviews.
- Ability to define technical roadmaps, architecture standards, and reusable solution patterns.
- Excellent communication, stakeholder management, presentation, and leadership skills.
- Experience working in Agile/Scrum delivery environments.

Mandatory Certifications

- Service Now Certified System Administrator (CSA)
- Service Now Certified Application Developer (CAD)
- Service Now Certified Implementation Specialist – Customer Service Management (CIS-CSM)
- Service Now Certified Implementation Specialist – Hardware Asset Management (CIS-HAM)
- Service Now App Engine Micro-Certification (preferred if available)

Good-to-have skills

- Experience with Now Assist, Generative AI, Predictive Intelligence, AI Search, and Virtual Agent.
- Exposure to ITSM, ITOM, CMDB, CSDM, SAM, and Discovery.
- Experience with Automation Engine, Integration Hub ETL, and enterprise integration platforms.
- Knowledge of cloud platforms such as AWS, Azure, or GCP.
- TOGAF, ITIL 4 Foundation, or other enterprise architecture certifications.
- Experience leading large-scale digital transformation and Service Now platform modernization initiatives.

📌 Servicenow Architect (Mumbai)
🏢 InfoBeans
📍 Mumbai