SupportDirect Sales & Sales ConversionCustomer Need Identification & ProbingObjection Handling & NegotiationCRM / Sales ToolsStrong Verbal & Written CommunicationCustomer Experience & Relationship ManagementKey ResponsibilitiesHandle inbound calls and chats from SMB/business customers.Understand customer requirements and identify sales opportunities.Drive sales of Microsoft commercial hardware and software solutions.Handle customer queries, objections, and purchase-related concerns.Achieve sales, revenue, conversion, and customer satisfaction targets.Maintain accurate customer and sales information in CRM.Share Voice of Customer/Business feedback for process improvement.PreferredExperience in
Technology / 3C Product SalesKnowledge of
Microsoft Products, Office, Excel, Outlook & HardwareAbility to influence decision-makers and build trusted customer relationships.