Require Quality Coach

Call Auditing & Scoring: Listen to daily inbound and outbound sales calls. Grade agents using a structured scorecard

2. Compliance & Regulatory Adherence: Ensure all sales scripts align strictly with Life/Health Insurance (e.g., IRDAI) regulatory norms. Verify that vital terms and conditions are clearly explained to the customer.

3. Call Calibration: Participate in regular calibration sessions with team leaders and trainers to maintain consistency and fairness in grading standards across the floor.

4. Agent Coaching & Feedback: Conduct 1-on-1 feedback sessions with telesales executives to highlight areas of improvement, share best practices, and celebrate QA wins.

5. TNA (Training Needs Analysis): Identify skill or process gaps and collaborate with trainers to design up-skilling modules.

6. Reporting & Dashboards: Generate daily, weekly, and monthly QA reports, tracking key metrics like Call Quality Scores (IQS), first-call close rates, and compliance breach rates.

Call on +91-XXXXXXXXXX-Dhanish

Pay: ₹35,000.00 - ₹37,000.00 per month

Perks:

- Provident Fund

Work Location: In person

📌 Quality Coach (India)
🏢 KServe BPO Private
📍 India