Job Description – Admission Counsellor

Position: Admission Counsellor
Department: Admissions
Location: Hyderabad
Reports To: Head of Marketing/Admissions
Employment Type: Full-time

About the Role

We are looking for a friendly, confident and target-oriented Admission Counsellor to join our Admissions Team.

The Admission Counsellor will be the first point of contact for prospective parents and will play an important role in taking them through the complete admission journey — from the initial enquiry and counselling to campus visit, application and enrolment.

The candidate should be a strong communicator with excellent interpersonal skills, a positive attitude and the ability to build trust with parents.

Key Responsibilities1. Handle Admission Enquiries

· Attend incoming calls, WhatsApp enquiries, website leads, walk-ins and other admission enquiries.

· Understand the parent’s requirements and provide accurate information about the school.

· Explain the school’s Cambridge and CBSE curriculum, academic approach and key differentiators.

· Share relevant information regarding fees, admission process, eligibility, facilities, transport and school programs.

· Respond to enquiries promptly and professionally.

2. Parent Counselling

· Counsel prospective parents and understand their expectations for their child.

· Explain the perks and learning approach of Cambridge and CBSE curricula in a simple and effective manner.

· Present the school’s academic, co-curricular, sports, arts, technology and student-development programs.

· Address parent questions and objections with confidence.

· Build a strong relationship with prospective families.

3. Campus Visits

· Welcome prospective parents and coordinate their campus visits.

· Conduct or assist with school tours.

· Showcase the school’s infrastructure, classrooms, laboratories, sports facilities and other key areas.

· Create a warm,



professional and personalised experience for every visiting family.

· Coordinate with the academic team whenever a parent requires further interaction.

4. Follow-up & Conversion

· Follow up with prospective parents through calls, WhatsApp and other appropriate channels.

· Maintain regular communication until the admission decision is made.

· Understand reasons for hesitation and address concerns wherever possible.

· Encourage prospective parents to proceed to the next stage of the admission process.

· Work towards achieving individual and team admission targets.

5. Admission Process Coordination

· Assist parents with application forms and required documentation.

· Coordinate assessment/interactions with the relevant school teams.

· Follow up on pending documents, assessments and fee payments.

· Ensure a smooth transition from enquiry to confirmed admission.

· Keep all lead and admission information updated in the CRM/system.

6. Events & Outreach

· Participate in Open Houses, school events, education fairs, workshops and admission campaigns.

· Interact with prospective parents during events and generate quality leads.

· Support the admissions team in organising parent engagement activities.

7. Team Coordination

· Work closely with the Admissions, Marketing, Academic and Administration teams.

· Share relevant parent feedback and common objections with the reporting manager.

· Support team members whenever required during high-volume admission periods.

· Maintain professionalism and a positive team environment.

Key Performance Indicators





Performance will primarily be measured on:

· Number of enquiries converted to admissions

· Speed of response to enquiries

· Number of counselling sessions

· Visit-to-application conversion

· Application-to-admission conversion

· Admissions achieved against assigned targets

· Follow-up effectiveness

· Accuracy of CRM/data updates

· Parent experience and satisfaction

Candidate ProfileEssential

· Graduate in any discipline.

· 1–4 years of experience in admissions, counselling, sales, customer service, hospitality or a similar role.

· Excellent spoken English and strong communication skills.

· Good interpersonal and relationship-building abilities.

· Confident in interacting with parents.

· Comfortable working with targets.

· Good follow-up and organisational skills.

· Positive, presentable and professional personality.

Preferred

· Experience in a school, education institution or premium K-12 environment.

· Exposure to Cambridge, CBSE or international school admissions.

· Experience handling CRM or lead-management systems.

· Knowledge of the Hyderabad school market.

Key Skills

· Parent Counselling

· Communication

· Lead Follow-up

· Admission Conversion

· Relationship Management

· Objection Handling

· Presentation Skills

· Customer Service

· Target Orientation

· CRM Management

· Teamwork

What We Are Looking For

We are looking for someone who can connect with parents, understand their expectations and confidently communicate why the school could be the right choice for their child.

The ideal candidate should combine empathy + communication + follow-up discipline + a strong desire to achieve admission targets.

Compensation

Salary: Competitive and based on experience and suitability.

Performance Incentives: Applicable as per the school’s admission incentive structure.

Work Location: In person

📌 Admission Counsellor (Telangana)
🏢 KAIROS INTERNATIONAL SCHOOL
📍 Telangana