Job Opening – Post Feedback Executive

Company: Dynapulse Engineering Pvt. Ltd.
Location: Talegaon Dabhade, Pune
Industry: Power Generation / Service Industry
Company Profile: Authorized Kirloskar Service Dealer

Position

Post Feedback Executive

Job Responsibilities

- Call customers after service completion and collect feedback about the service experience.
- Check customer satisfaction regarding service quality, technician behaviour, response time, and issue resolution.
- Record customer feedback accurately in the system/Excel.
- Follow up with customers in case of complaints or unresolved issues.
- Coordinate with the Service Team to resolve customer concerns.
- Maintain daily feedback and follow-up reports.
- Escalate serious customer complaints to the concerned manager.
- Ensure timely closure of customer complaints.
- Maintain proper records of customer interactions and feedback.
- Support the team in improving customer satisfaction and service quality.

Required Skills





- Good communication skills in English, Hindi and Marathi.
- Good telephone etiquette and customer-handling skills.
- Basic knowledge of MS Excel and MS Office.
- Positive follow-up and coordination skills.
- Positive attitude and willingness to learn.
- Ability to maintain accurate records.

Qualification

Any Graduate
Freshers can also apply.

Experience

0–2 years of experience in telecalling, customer service, feedback calling, or a similar role will be preferred.

Job Location

Talegaon Dabhade, Pune

Salary

As per experience and company standards.

Interested Candidates

Interested candidates can share their updated resume with HR.

Pay: ₹17,000.00 - ₹20,000.00 per month

Benefits:

- Cell phone reimbursement
- Commuter assistance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 PSF Executive - Post Feedback Executive (Talegaon Dabhade)
🏢 Dynapulse
📍 Talegaon Dabhade