Job Description - Operation Manager

- Overseeing the functioning of all operational departments in the property.
- Ensure that the front office, housekeeping, food and beverage, and maintenance departments perform their roles sufficiently to deliver a good guest experience and meet revenue and occupancy goals.
- Plan and direct the hotel main operations including quality, standards, cleanliness, guest satisfaction.
- Maintaining effective cost control in all areas.
- Coordinating the effort of all departments to ensure smooth running operations.
- Conduct regular operations meeting with all HODs to discuss routine operational matters, departmental performance targets and guest feedback.
- Ensure consistent implementation and review of SOPs throughout all Departments.
- Be responsible for all day-to-day queries, complaints or problems that arise in the hotel.
- Maximise financial opportunities and achieve pro-active up-selling workplace throughout the hotel.




- Carry out Duty Management shifts as required.
- Carry out regular inspections of all departments in the areas of guest service delivery, cleanliness, presentation, service delivery, employee presentation and grooming.
- Ensure that reasonable care is taken for the Health and Safety of yourself, other employees, guests and any other persons on the Hotel premises.

Job Type: Full-time

Pay: ₹40,000.00 - ₹50,000.00 per month

Benefits:

- Cell phone reimbursement
- Food provided
- Provident Fund

Ability to commute/relocate:

- Kottarakara, Kerala: Reliably commute or planning to relocate before starting work (Required)

Education:

- Bachelor's (Preferred)

Experience:

- total work: 8 years (Preferred)
- Hotel management: 6 years (Required)

Work Location: In person

📌 Hotel Operations Manager (Kollam)
🏢 Ambalakkara Regency
📍 Kollam