Job Description – Support Executive (Non-Technical)

Company: Young Minds Technology Solutions Pvt. Ltd.
Department: Customer Support / Operations
Location: Tirupati, Andhra Pradesh
Employment Type: Full-Time
Role: Support Executive – Non-Technical

Job Summary

We are looking for a Non-Technical Support Executive to handle customer queries, provide assistance, coordinate with internal teams, and ensure timely resolution of customer requirements. This role is suitable for candidates with good communication, coordination, and customer-handling skills.

Key Responsibilities

- Handle customer queries through calls, WhatsApp, email, and other communication channels.
- Understand customer requirements and provide appropriate information and assistance.
- Support customers with product/service-related queries and basic operational guidance.
- Follow up with customers regarding pending requests, issues, and service requirements.
- Coordinate with internal teams to resolve customer concerns.
- Maintain proper records of customer interactions, requests, complaints, and follow-ups.
- Escalate complex issues to the concerned team or senior personnel.
- Ensure timely communication and closure of customer requests.
- Collect customer feedback and report recurring issues to the management.
- Assist with customer onboarding and basic documentation when required.
- Prepare basic daily/weekly reports related to customer support activities.




- Maintain professional communication and a positive relationship with customers.
- Follow company policies, processes, and service standards.

Required Skills

- Good verbal and written communication skills.
- Basic English communication is required.
- Strong customer-handling and interpersonal skills.
- Positive listening and problem-solving abilities.
- Basic knowledge of MS Office / MS Excel / Google Sheets.
- Positive follow-up and coordination skills.
- Ability to handle multiple tasks and customer requests.
- Positive attitude and willingness to learn.
- No technical programming knowledge is required.

Eligibility

- Qualification: Any Degree / Diploma.
- Experience: Freshers can apply.
- Candidates with experience in Customer Support, Telecalling, BPO, Client Coordination, Sales Support, or Operations will be preferred.

Key Performance Areas

Customer Support | Query Resolution | Follow-ups | Customer Coordination | Complaint Handling | Documentation | Internal Coordination | Service Quality

Role Classification

Non-Technical Role – Support Executive

[email protected] or +91-XXXXXXXXXX

Interested candidates can share their updated resume with the HR Team.

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

- Cell phone reimbursement
- Paid sick time
- Provident Fund

Work Location: In person

📌 Non-Technical Support Executive (India)
🏢 young minds technology solutions
📍 India