Job Summary

Position: Billing Operations / Back-Office

EDUCATION

- Bachelor's degree B. Com/M. Com/MBA (Finance only)

EXPERIENCE

- 8-10 years of experience in Order-to-Cash (OTC) billing, including dispute resolution.
- Strong working knowledge with SAP or any billing-related ERP system.
- 3+ years of team management experience with a minimum span of 20-25 resources.
- Exposure to managing Utility Clients will be an added advantage.

Key Responsibilities

- Lead a team of Billing specialists and ensure end-to-end ownership of Billing Operations.
- Ensure team adherence to KPIs, SLAs on a daily, weekly, and monthly basis.
- Drive team productivity as outlined in the performance scorecard.
- Manage staffing requirements daily based on volume inflow.
- Ensure timely and accurate invoice submission by Billing Specialists in line with contractual obligations.
- Act as the primary escalation point for unresolved issues, providing guidance and resolution support to the team.
- Analyse, review,



and approve billing adjustments and corrections to ensure accurate invoicing.
- Identify and drive process improvements, automation opportunities in existing processes.
- Drive employee engagement and development initiatives for the team.
- Ensure team attrition is effectively managed to avoid any service delivery impact.

Skill Requirements

- Proficient in MS Office (Excel, Word, PowerPoint), with strong analytical skills.
- Solid customer-centric approach with a focus on service excellence.
- Ability to quickly adapt to new processes and systems.
- Excellent multitasking, prioritization, and problem-solving skills.
- Strong organizational, time management, and stakeholder management abilities.
- Effective communication skills with the ability to collaborate across teams and influence outcomes.

Other Requirements

(Additional details not provided)

📌 Senior Specialist - Invoice Processing, Finance and SCM (India)
🏢 HCL Technologies
📍 India