- Provide L1/L2 technical support to end-users via phone, email, or in-person
- Install, configure, and maintain desktops, laptops, printers, and peripherals
- Troubleshoot hardware, software, and network issues
- Support Windows OS, MS Office, Outlook, and other business applications
- Handle user account management (Active Directory), password resets, and access permissions
- Perform software installations, upgrades, and patch management
- Manage and support VPN, remote access, and basic networking issues
- Maintain IT asset inventory and documentation
- Coordinate with vendors for hardware repairs and replacements
- Ensure adherence to IT policies, security standards, and compliance

Required Skills

- Basic knowledge of Windows 10/11, MS Office Suite
- Familiarity with Active Directory, DNS, DHCP
- Understanding of networking concepts (LAN, WAN, TCP/IP)
- Experience with ticketing tools (ServiceNow, Jira, Remedy, etc.)
- Troubleshooting skills for hardware and software issues
- Knowledge of antivirus and endpoint security tools

Maintain and track IT asset inventory (laptops, desktops,



accessories)Perform asset tagging, auditing, and reportingCoordinate hardware allocation and stock management

- Maintain proper documentation of issued/returned assets

Set up and support video conferencing systems (Teams, Zoom, Webex)Troubleshoot audio/video issues, camera, mic, and display problemsAssist users in meeting setup, scheduling, and connectivity issues

- Ensure smooth functioning of conference room AV equipment

Qualifications

- Bachelor’s Degree / Diploma in IT, Computer Science, or related field

Experience

- 1 years of experience in Desktop Support / IT Helpdesk
- 24x7 Support rotanional shift wise

Soft Skills

- Strong communication and interpersonal skills
- Problem-solving ability and attention to detail
- Ability to work in a team and handle multiple tasks
- Customer-focused approaCH

Pay: ₹280,000.00 - ₹310,000.00 per year

Perks:

- Health insurance
- Provident Fund

Work Location: In person

📌 Desktop Support Engineer (India)
🏢 Lauren Information Technologies
📍 India