Key Responsibilities

· Own and manage the company’s key-account portfolio, including account selection, entry, exit, and quarterly reviews.

· Develop a monthly growth plan for each key account covering purchase history, gaps, order frequency, decision-makers, next-order targets, recent categories, and design opportunities.

· Convert account plans into weekly BDE action plans through 15-minute weekly huddles and track execution.

· Participate in high-value reorders, new-category opportunities, at-risk accounts, and dormant-account win-backs while keeping the BDE involved and accountable.

· Identify and act on at-risk accounts as soon as their normal ordering cycle is missed.

· Drive cross-selling and upselling by coaching BDEs on category expansion, product pitching, and price negotiations.

· Work closely with Customer Success to resolve account issues before initiating growth pitches.

· Monitor account performance and prepare monthly portfolio reports covering revenue, category penetration, reorder frequency, at-risk conversions, and dormant-account recovery.

Key Performance Indicators (KPIs)

· Key-account revenue growth vs. baseline





· Reduction in average reorder gap

· Average Order Value (AOV) of key accounts

· Category penetration – accounts purchasing 3+ product categories

· At-risk account conversion within 30 days

· Dormant key accounts recovered per quarter

· Weekly BDE action-list completion – 95%+

Candidate Profile

· Strong experience in B2B sales / key account management.

· Proven ability to manage high-value clients and drive account growth.

· Strong understanding of cross-selling, upselling, retention, and win-back strategies.

· Excellent communication, negotiation, relationship management, and team-coaching skills.

· Data-driven approach with strong CRM and reporting discipline.

· Experience in diamond jewellery, jewellery, or related B2B industries will be an advantage.

Core Skills

Key Account Management | B2B Sales | Client Relationship Management | Cross-Selling & Upselling | Negotiation | Team Coaching | CRM | Sales Analytics | Account Retention

Pay: ₹500,000.00 - ₹800,000.00 per year

Work Location: In person

📌 Key Account Manager (India)
🏢 CDL FINESHINE
📍 India