- Handle customer enquiries and provide assistance throughout the service process.
- Welcome customers and ensure a smooth service experience.
- Make service appointment and reminder calls.
- Coordinate customer pickup and drop requirements.
- Follow up with customers regarding vehicle service status and delivery.
- Collect customer feedback after service and address basic concerns.
- Coordinate with Service Advisors, Technicians, and Workshop Team for customer requirements.
- Maintain accurate customer details, call records, and follow-up reports.
- Inform customers about service schedules, maintenance requirements, and offers.
- Handle customer complaints professionally and escalate unresolved issues to the concerned department.
- Conduct welcome calls, follow-up calls, and post-service calls.
- Support customer retention and improve overall service satisfaction.
- Ensure timely communication with customers until the vehicle is delivered.

Pay: ₹15,000.00 - ₹20,000.00 per month

Advantages:

- Provident Fund

Work Location: In person

📌 CRO (Customer Relationship Officer) (India)
🏢 Sleeba & Sons Motor Corporation
📍 India