Retention Manager – SLBS Vyttila, Kochi

Location: Vyttila, Kochi
Position: Retention Manager
Department: Student Relations / Operations
Employment Type: Full-time

Job Summary

We are looking for a Retention Manager who can proactively engage with students, understand their concerns, handle customer queries, and reduce student dropouts. The role involves using strong communication and sales-pitching skills to motivate students who are considering discontinuing their course and encourage them to continue their learning journey with SLBS.

Key Responsibilities

- Proactively identify students who are likely to discontinue or drop out from their courses.
- Interact with students to understand their concerns, challenges, and reasons for considering withdrawal.
- Handle student/customer queries and provide appropriate solutions or coordinate with relevant teams.
- Use effective sales and convincing techniques to motivate students to continue their courses.
- Build strong relationships with students and maintain regular follow-ups.
- Address concerns related to academics, attendance, course experience, payments, or other issues contributing to dropouts.
- Coordinate with academic, operations, and management teams to resolve student concerns.
- Contact students who have already dropped out and collect detailed feedback on their reasons for leaving.




- Make structured follow-ups with dropped students and explore opportunities to re-engage and encourage them to rejoin.
- Maintain accurate records of retention calls, student concerns, feedback, follow-ups, and rejoining status.
- Monitor retention and dropout trends and suggest practical measures to reduce drop cases.
- Ensure proper adherence to company policies, procedures, and compliance requirements while handling students.
- Maintain a qualified and positive approach while dealing with difficult or dissatisfied students.

Preferred Skills & Experience

- Experience in student retention, customer retention, telecalling, sales, customer relationship management, or education/EdTech is preferred.
- Strong sales pitching and convincing skills.
- Excellent communication and interpersonal skills.
- Ability to understand customer concerns and provide suitable solutions.
- Strong negotiation, persuasion, and follow-up skills.
- Ability to handle complaints and difficult conversations professionally.
- Good knowledge of MS Excel and basic computer applications.
- Target-oriented with a proactive approach to reducing dropout rates.

Candidates who have experience in customer retention, sales, telecalling, banking/financial services, or EdTech student handling will be preferred.

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

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