We are looking for a Subject Matter Expert (SME) to act as a Junior Team Leader and primary point of operational support for agents handling US restaurant takeout orders under the eAgent process. This role focuses on real-time floor support, issue resolution, performance guidance, and ensuring smooth daily operations.

Roles and Responsibilities-

Provide real-time floor support to agents for call handling, order processing, and system-related queries.- Assist in resolving customer and restaurant partner issues with minimal impact on service levels.

- Manage the assigned team and ensure adherence to process guidelines, scripts, and service standards.

- Handle day-to-day operational escalations in coordination with Supervisors and Quality teams.

- Monitor agent performance and provide instant feedback, coaching, and guidance.- Support new joiners during nesting and initial production phases.

- Act as a process expert and communicate product, system, and process updates to the team.





- Partner with Trainers and Quality teams during rollouts, pilots, and process changes.- Share operational updates, challenges, and observations with Supervisors.

- Contribute to shift-level reports and operational trackers.

Skills and Qualifications- Bachelors degree in any discipline (preferred).

- Strong knowledge of the eAgent process.

- Good problem-solving, decision-making, and multitasking abilities.

- Robust communication and interpersonal skills.

- Leadership mindset with the ability to guide and influence peers.

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

- Provident Fund

Ability to commute/relocate:

- Vijayawada, Andhra Pradesh 520010: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

- Were you into team handling?

Experience:

- International voice process: 2 years (Required)

Work Location: In person

📌 Subject Matter Expert (SME) -International Voice process- Night shift (India)
🏢 Pringle Technologies
📍 India