JOB DESCRIPTION – HOSPITAL RECEPTIONIST

Position: Receptionist
Experience: 1+ Year in Hospital/Healthcare Reception
Department: Front Office / Administration
Job Type: Full-Time
Location: Oncowin cancer center

Job Summary

We are looking for a professional, courteous, and well-organized Receptionist to manage the front desk and provide excellent assistance to patients and visitors. The candidate will be responsible for patient registration, appointment coordination, front-office operations, and effective communication with patients and hospital staff.

Key Responsibilities

- Greet and assist patients, attendants, and visitors professionally.
- Handle patient registration and maintain accurate patient records.
- Schedule, confirm, and coordinate doctor appointments.
- Manage incoming and outgoing telephone calls and patient inquiries.
- Provide information regarding doctors, departments, services, and hospital procedures.
- Coordinate with doctors, nurses, billing, laboratory, pharmacy, and other departments.
- Manage OPD/IPD registration and related documentation.
- Handle patient queries and direct them to the appropriate department.
- Maintain confidentiality of patient and hospital information.
- Manage front-desk documentation and daily reports.
- Assist with billing/payment-related coordination when required.
- Ensure a clean, organized,



and professional reception area.
- Handle patient complaints politely and escalate issues to the concerned authority.
- Perform other front-office and administrative duties assigned by management.

Required Skills & Qualifications

- Graduate / Diploma in any relevant field.
- Minimum 1+ year of experience in a hospital, clinic, healthcare, or medical front-office role.
- Good communication and interpersonal skills.
- Basic computer knowledge, including MS Office.
- Knowledge of hospital management software/HMS will be an advantage.
- Good English and Hindi communication; Gujarati will be an advantage.
- Pleasant personality and professional appearance.
- Ability to work in shifts and handle a busy hospital environment.
- Good coordination, multitasking, and problem-solving skills.

Preferred Candidate

- Patient-friendly and service-oriented attitude.
- Positive telephone etiquette.
- Ability to remain calm and professional under pressure.
- Strong attention to detail and documentation skills.
- Prior experience with OPD/IPD registration and appointment management will be preferred.

Experience

1+ Year – Hospital / Healthcare Front Office / Reception

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Receptionist (India)
🏢 on cowin cancer center
📍 India