Operations Manager

**Company:** Rupeexo

**Job Location:** Ahmedabad, Gujarat

**Job Type:** Full-time, On-site

**Experience Required:** 5+ Years

**Department:** Operations

Job Summary

Rupeexo is looking for an experienced and result-oriented **Operations Manager** to oversee and manage day-to-day operational activities. The ideal candidate should have strong leadership, process management, problem-solving, and team-handling skills, along with an understanding of financial services operations.

### Key Responsibilities

1. Operations Management

* Oversee daily operations related to loan processing, customer service, collections, field visits, and account management.

* Develop and implement efficient operational policies and procedures.

* Monitor operational performance and ensure processes are completed efficiently and on time.

* Ensure operational activities are aligned with organizational goals and customer expectations.

* Identify operational challenges and take timely corrective actions.

2. Team Leadership & Management

* manage, and guide the operations team to achieve business objectives.

* Provide training, direction, and ongoing support to team members.

* Set team targets and monitor individual and team performance.

* Conduct regular performance reviews and provide constructive feedback.

* Promote teamwork, accountability, and continuous improvement within the team.

3. Process Improvement

* Identify gaps and inefficiencies in existing operational processes.

* Implement data-driven improvements to enhance productivity and operational efficiency.

* Monitor key operational metrics and performance indicators.

* Work closely with cross-functional teams to improve workflows and service delivery.

* Develop and implement standard operating procedures (SOPs) wherever required.

4. Compliance & Risk Management

* Ensure all operational activities comply with applicable laws, regulations, company policies, and industry standards.





* Identify and manage operational risks.

* Implement appropriate processes and controls to minimize operational risks.

* Stay updated with relevant regulatory and compliance requirements.

* Ensure the operations team follows established policies and procedures.

5. Customer Experience

* Maintain high standards of customer service across all operational touchpoints.

* Monitor and address customer complaints and service-related issues.

* Ensure timely resolution of customer concerns.

* Work with the customer service and collections teams to improve customer experience.

* Identify recurring customer issues and recommend process improvements.

Qualifications & Requirements

* Bachelor's degree in **Business Administration, Operations Management, Finance, or a related field**.

* Master's degree will be an added advantage.

* Minimum **5 years of experience in operations management**, preferably in financial services, NBFC, lending, or related industries.

* At least **2 years of experience in a team leadership or managerial role**.

* Strong understanding of operational processes, compliance, and risk management.

* Excellent leadership and team management skills.

* Strong problem-solving and decision-making abilities.

* Good communication and interpersonal skills.

* Ability to manage multiple priorities and work in a target-driven workplace.

* Strong analytical and process-improvement skills.

Key Skills

Operations Management | Team Management | Loan Operations | Collections | Customer Service | Process Improvement | Risk Management | Compliance | Performance Management | Problem Solving | Leadership**

What Rupeexo Offers

* Competitive salary package.

* Professional and growth-oriented work environment.

* Leadership and career development opportunities.

* Exposure to financial services and lending operations.

* Opportunity to work with a growing organization.

Work Location: Ahmedabad, Gujarat

Employment Type:Full time | On-site

Pay: ₹15,402.62 - ₹40,556.66 per month

Work Location: In person

📌 Operations Manager (India)
🏢 NEXTBIGBOX
📍 India