The Reservations Associate is responsible for handling all incoming accommodation inquiries, booking requests, and modifications across various distribution channels (phone, email, website, and OTAs). This role serves as the primary initial point of contact for guests and travel partners, ensuring high booking conversion rates, accurate data entry, and exceptional customer service while adhering to pricing and yield strategies.

Key Responsibilities

1. Booking & Inventory Management

- Process all room reservation requests via telephone, email, online travel agents (OTAs), and global distribution systems (GDS) promptly and accurately.
- Input complete reservation details into the Property Management System (PMS), ensuring correct guest history, billing instructions, rate codes, and special requests.
- Monitor daily inventory availability, room types, and rates to maximize room revenue and occupancy.
- Handle reservation modifications, cancellations, no-shows, and deposit processing according to company policies.

2. Guest Communication & Sales

- Respond to guest inquiries professionally, providing accurate information regarding room categories, hotel amenities, dining, special packages, and local attractions.
- Apply upselling techniques to recommend higher room categories, extended stays, and add-on services.
- Address and resolve guest concerns or special requests in a timely, polite, and efficient manner.

3. Financial & Administrative Compliance

- Verify payment details,



process advance deposits, and coordinate billing arrangements with corporate clients or travel agencies.
- Maintain complete and organized guest reservation files and group booking records.
- Prepare daily/weekly reservation reports, arrival lists, and VIP lists for the Front Desk and Housekeeping departments.

4. Inter-Departmental Coordination

- Communicate special arrangements (e.g., early arrivals, room preferences, dietary needs, special occasions) to Front Office, Housekeeping, and Food & Beverage teams.
- Coordinate with the Sales and Revenue teams to ensure alignment on group bookings, promotional rates, and special corporate agreements.

Qualifications & Requirements

- Education: High school diploma or equivalent; a degree/diploma in Hospitality, Hotel Management, or Business Administration is preferred.
- Experience: 6-months- 1 years of experience in front office, reservations, or customer service within the hospitality industry.
- Technical Skills: Proficiency in Property Management Systems (e.g., Opera, Cloudbeds, EzFrontDesk) and Microsoft Office Suite.
- Communication: Strong verbal and written communication skills in English (additional languages are a plus).
- Soft Skills: Excellent phone etiquette, attention to detail, solid organizational skills, and the ability to multitask under pressure.

Pay: ₹15,000.00 - ₹16,000.00 per month

Work Location: In person

📌 Reservation Associate (India)
🏢 Goa Villagio Resort & Spa - A Unit of IHM
📍 India