Responsibilities:

· Handle inbound and outbound customer calls, emails, and chats.

· Provide accurate information regarding products/services to customers.

· Resolve customer queries, complaints, and issues in a timely and qualified manner.

· Maintain customer records and update CRM systems.

· Coordinate with internal teams to ensure smooth resolution of customer concerns.

· Follow communication guidelines and ensure high customer satisfaction.

· Escalate unresolved issues to seniors or the concerned department.

· Meet performance metrics such as response time, quality score, and customer satisfaction rating.

Skills Required:

· Excellent verbal and written communication skills.

· Strong customer handling and problem-solving ability.

· Basic computer knowledge (MS Office, CRM tools).

· Patience, empathy, and a positive attitude.

· Ability to multitask and work under pressure.

· Good listening and interpersonal skills.

(Ref:www.freshersworld.com,freshersworld)

📌 Customer Care Executive (Gurugram)
🏢 sharda consultancy
📍 Gurugram