Why Us

Current Rocket is the AI-first Elite Service Now Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence. With two decades of experience guiding clients to realize the full potential of the Service Now AI Platform, we are one of the largest pure-play Service Now partners, uniquely focused on enabling enterprises to adopt AI they trust—AI that delivers lasting business value.

We #GoBeyond Workflows to create new kinds of experiences for our customers.

Come join our Crew!

Our Approach to Work

At New Rocket, people are not just the backbone; they're the heartbeat. We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table. Here, it's not just about a job; it's about fostering a healthy work-life balance, creating a culture that thrives on collaboration and innovation, and supporting professional growth for individuals and teams.

We believe in creating meaningful experiences, not just for our clients but for every member of our crew. Your voice matters, your growth matters, and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated, and together, let's create something extraordinary!

The Role

New Rocket is a global team made up of Service Now professionals who help our customers run and grow their Service Now environments. We are hiring a Service Now Senior Software Engineer with HRSD & Service Portal experience. The Senior Software Engineer is responsible for leading, coaching and mentoring a team of Software Engineers who provide the development of project professional services for customers. The Senior Software Engineer will implement and develop customizations based on functional and technical requirements using leading practices and internal code standards on large-scale more complex professional services projects.





We will provide support and guidance to get you up to speed on some of the most amazing projects! We provide official Service Now training so you can achieve multiple certifications. We will set expectations for what success looks like. Then we will allow you use your skills and experience to come up with innovative solutions to achieve customer goals.

We are #Going Beyond Come join our crew!

What You Will Be Doing

- As a Service Now Integrations Developer you will interface with end-users, IT teams and key stakeholders to gather systems requirements for ITSM, HRSD & Service Portal.
- You will customize Service Now applications and facilitate rollout of new applications, modules, configure Application UI, Workflow, work orders, transfer orders, inventory, and technician locations
- Configuring integrations between Service Now via REST/SOAP web and other applications
- Strong experience with ITSM, HRSD & Service Portal processes and can guide customers through understanding technical solutions to their business requirements
- Interact with technical SMEs to get necessary environment information to support your service map and event work
- Reflect impact assessment rules within service maps and validate with technical SMEs and stakeholders
- Participate in user acceptance testing of the resulting maps, impact rules and event management work
- Promote your update sets and data across applicable SN environments
- Remediate any production incidents that arise related to this scope
- Align with existing SN technical lead for map/event work to ensure consistent approach that does not break shared patterns
- Proactively maintain operational documentation and SOPs to reduce support risk & inefficiency

What You Bring Along

- 4+ years’ experience supporting the implementation, administration, configuration,



and/or development of Service Now in 2 or more capabilities (i.e. ITSM, HRSD, Service Portal)
- Experience with integration between Service Now and other systems/platforms using both mid servers and cloud to cloud
- Experience working with Web Services Integration (SOAP, REST) and any bi-directional, automated integration between two systems.
- Data Extraction Technologies (e.g. JDBC, ODBC) or ETL integrations
- Proven experience with implementing Service Now CMDB, Discovery, Software Asset Management, ITSM, Service Catalog, and Workflows to meet business requirements
- Deep understanding of the Service Now CMDB and all related processes
- Knowledge of all aspects of Service Now scripting including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes
- Ability to create technical design documents and user documentation

Education:

- A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience

Certifications & Knowledge

The candidate must be willing and able to continue their education within the Service Now platform and beyond. It is expected that the candidate will be able to complete Service Now competency Certifications as well as Module Accreditations.

Preferred Certifications:

- ITIL Foundation
- Service Now CSA and CAD

We Take Care of Our People

New Rocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact .

Originally posted on Himalayas

📌 ServiceNow Senior Software Engineer - HRSD + Service Portal (India)
🏢 NewRocket
📍 India