Job Summary : We are seeking a highly experienced Service / Project Manager with over 10+ years of IT experience, including 8+ years in managing ETL operations projects specifically within the Medical and Pharma domain. The ideal candidate will possess a deep understanding of ITIL (ServiceNow) processes, a proven track record in driving transformation projects in the pharmaceutical sector, and expertise in ETL and incentive compensation operations.Key Responsibilities:#Manage and oversee operations projects within the Medical and Pharma domain, ensuring alignment with business objectives.# Implement ITIL best practices to enhance operational efficiency and service delivery.# Lead transformation initiatives in the pharma domain, focusing on process improvement and innovation.# Identify and implement relevant KPIs to effectively measure the performance of operations teams.# Ensure 24x7 operational support and service delivery, adhering to established SLAs.* Able to identify and address project risks at initial to avoid conflicts with stakeholders.* Extensive in driving automations to reduce manual activities or process optimization.



Collaborate with respective stakeholders to plan and resolve any blockers in driving the CSIs / automation ideas.# Conduct regular business reviews (weekly, monthly, and quarterly) with stakeholders to assess performance and address challenges.# Proactive in project governess and conducting internal projects reviews on regular basis to ensure ops quality# Experience in managing demanding and business critical projects.# Collaborate with cross-functional teams to drive project success and maintain high levels of customer satisfaction.# Ensuring regular updates of knowledge articles and their relevance in ops.Qualifications:# 10+ years of experience in IT, with at least 8 years managing projects preferably in the Medical and Pharma domain.# Solid understanding of ITIL processes and their application in operational management.# Proven experience in leading transformation projects in the pharma industry.# Expertise in developing and implementing incentive compensation strategies.# Demonstrated ability to define and implement KPIs for operational performance.# Extensive experience in managing 24x7 operations and ensuring compliance with SLAs.# Excellent communication and stakeholder management skills.

📌 Service Delivery (Maharashtra)
🏢 Nagarro
📍 Maharashtra