Infinite is hiring!!Experience : 4-8yrsLocation : Bangalore (Whitefield) Or Hyderabad (Kondapur) Or Pune (Viman Nagar)Must have skill:Experience inNICE CXoneRequired Qualifications:4–8 years of hands-on CCaaS platform engineering experience in a contact center or BPO environmentProficiency in at least one major CCaaS platform: Genesys Cloud CX,NICE CXone, Five9, Cisco UCCE/PCCE, or Amazon ConnectSolid understanding of SIP/VoIP telephony fundamentals, ACD routing logic, and IVR designExperience with REST API integration and CTI middleware configurationWorking knowledge of call recording platforms and compliance recording requirementsAbility to produce technical documentation: configuration guides, runbooks, and integration specificationsPreferredGenesys Cloud CX certification (GCX Qualified or equivalent) or NICE CXone certificationExperience configuring omnichannel routing across voice, chat, email, and social in a single platformFamiliarity with Microsoft Azure Communication Services for cloud telephonyExperience in regulated industry environments (healthcare, government) with compliance recording requirements

📌 Contact Center Engineer With Nice Cxone (Maharashtra)
🏢 Infinite Computer Solutions
📍 Maharashtra