About AmberAmber is a global student accommodation platform helping students find and book long-term housing near leading universities across the world. As we continue to scale across geographies, we're strengthening the technology foundations that support our teams and operations globally.About the RoleWe are looking for a hands-onLead / Manager – IT Infrastructure & Networkto own and scale Amber's internal IT environment.This role requires someone with strong experience acrossIT infrastructure, networking, IT operations, asset management and access management. We’re looking for someone who has personally managed and improved the IT environment of a growing organisation and is comfortable combining hands-on problem-solving with team and stakeholder management.You'll be responsible for ensuring our office and employee IT infrastructure is reliable, secure and scalable, while building processes that support teams across locations.What You'll OwnNetwork & IT InfrastructureOwn and manageLAN/WAN, Wi-Fi, VPNs, firewalls and network access controls .Manage office network infrastructure, includingswitches, access points, cabling and connectivity .Monitor network availability and performance and proactively resolve infrastructure issues.Manage and improve IT infrastructure across offices, employees and business systems.Manage core environments includingMicrosoft 365, Active Directory/Entra ID and endpoint infrastructure .Ensure appropriate backup, disaster recovery and business-continuity processes are in place.Work with vendors and service providers for network, infrastructure and IT requirements.IT Operations & SupportOversee day-to-day IT operations andL2/L3 supportacross the organisation.Ensure timely resolution of infrastructure, network, device and access-related issues.Own employee IT onboarding and offboarding across devices, applications and access.Manage IT infrastructure and support for employees working across different locations.Build effective support processes and ensure appropriate escalation and resolution of critical issues.Asset ManagementOwn the completeIT asset lifecycle, including procurement,



allocation, inventory, maintenance, recovery and disposal.Maintain accurate visibility of devices and IT assets across offices and distributed employees.Manage IT vendors, procurement and software/hardware requirements.Identify opportunities to improve asset utilisation and control IT costs.Access Management & IT SecurityManage employee access across business-critical applications and systems.Own provisioning, role changes and de-provisioning as part of the employee lifecycle.AdministerActive Directory / Microsoft Entra ID, Microsoft 365 and related access controls .Manage security controls such asMFA, SSO, RBAC, Conditional Access and endpoint/device security .Conduct regular access reviews and ensure inactive or unnecessary access is removed.Maintain appropriate security practices across employee devices, applications and IT infrastructure.Partner with relevant teams on broader security, compliance and data-protection requirements.Processes, Automation & Team ManagementBuild and continuously improveIT SOPs, policies and operational processes .Identify recurring IT issues and implement long-term solutions rather than relying on reactive support.Identify opportunities to automate repetitive IT workflows and improve operational efficiency.Explore new technologies, includingAI and automation, where they can practically improve IT operations.Lead and mentor the IT team and drive ownership and accountability.Work closely with HR, Finance and other business teams on IT requirements and initiatives.What We're Looking For6–10 yearsof relevant experience inIT Infrastructure, Networking and IT Operations .Strong hands-on experience managingenterprise/office network infrastructure .Experience withLAN/WAN, Wi-Fi,



switches, access points, VPNs, firewalls and network troubleshooting .Experience managing IT infrastructure for an organisation of approximately300–400+ employees .Experience managingIT assets across offices and/or distributed employees .Hands-on experience withActive Directory / Microsoft Entra ID, Microsoft 365 and access management .Good understanding ofendpoint and general IT security controls .Experience handling or overseeingL2/L3 IT support and escalations .Experience building and improvingIT SOPs and operational processes .Some experience leading an IT team and working with cross-functional stakeholders.Relevant technical education such asBCA, MCA, BSc IT, Computer Science, Engineering or a similar disciplineis preferred.Experience in astartup, scale-up or mid-sized organisationwith broad, hands-on ownership is preferred.What Will Help You SucceedWe're looking for someone who ishands-on, proactive and comfortable taking ownership. You should be able to identify an IT or network problem, understand the root cause and drive it through to resolution.Experience setting up or scaling anoffice IT/network environment, managing infrastructure for distributed teams, improving access and asset-management processes, or building IT processes from scratch will be particularly valuable.Explicit communication is important for this role. You'll work with employees, vendors, cross-functional teams and leadership, so you should be able toexplain technical issues clearly, manage stakeholders and drive projects to closure .Exposure toIT security, automation or AI-led improvementsis an advantage, but specialist data-security or AI experience is not a requirement.Why Amber?At Amber, you'll have the opportunity to take broad ownership of the internal IT environment rather than manage one small part of a large IT function. You'll work acrossinfrastructure, networking, IT operations, access and asset management, solve problems end-to-end, and help build scalable IT foundations for a fast-growing global organisation.

📌 Lead / Manager – It Infrastructure & Security (Maharashtra)
🏢 Amber
📍 Maharashtra