We are looking for aCustomer Success Executive – Collection & Recoveryto join our Escalation & Recovery Team.The ideal candidate should have robust experience incollections, recovery, payment follow-ups, dispute resolution and field recovery, with the ability to directly meet customers and negotiate payment closures.Key Responsibilities:
- Handle customer payment-related escalations and recovery cases
- Conductregular field visits for payment recovery, resolution & negotiation
- Follow up with customers for pending/outstanding payments
- Negotiate and facilitate mutually acceptable payment solutions
- Handle disputes and escalations professionally
- Coordinate with CRM, Finance and other internal teams for resolution




- Maintain accurate records of collection activities and case status
- Build professional customer relationships throughout the recovery processWhat We’re Looking For:✅ 3+ years of experience inCollections / Recovery / Field Recovery / Escalation Handling✅ Strong experience infield collections and customer visits✅ Excellent communication & negotiation skills✅ Experience handling payment disputes and difficult customers✅ Good coordination and documentation skills✅ Real Estate / PropTech / BFSI / NBFC / Financial Services experience preferredInterested candidates can share their CV at

📌 Recovery Officer (Maharashtra)
🏢 HouseEazy
📍 Maharashtra