Rohtak, Haryana / Customer Experience Specialist

JOB DESCRIPTION

We have urgent opening for CES for our company HDS (HARIDREAM SOLUTIONS PVT. LTD.) CES have to work under the instructions of business development team.

What you'll do:

- CES should have good communication skills
- Evolve more effective work process for improving customer interactions
- Constantly monitor & review performance metrics for achievement of objective
- Generate leads to develop business from different sources.
- Follow up with incoming leads.
- Book appointment for field sales team with the emphasis on high-quality leads.
- Maintain MIS reports and update the management on the status of all the prospects.

REQUIREMENTS

- Minimum Bachelors Degree from any stream.
- Familiarity with web technology and comfortable with the Internet
- Very strong verbal communication skills and writing skills
- Clear diction and clarity in speech




- Extremely detail oriented and ability to organize
- Problem-solving ability & creative - out of the box thinker.
- CES have to maintain daily walk -in, telephonic records of inquiries in Excel.
- Allotting the inquiries to concern person/department
- CES have to maintain the required data in Excel sheet
- Transferring the incoming calls to concern department
- Reporting to Branch Head / Management on daily basis about day to day activities details of branch
- Experience in any financial company will be an added Advantage

PERKS

- An opportunity to work in a flexible environment.
- An open set-up where you can try current things
- Market-premium salary plus incentives time to time according to performance.
- Flexible working hours and supportive team

📌 Customer Experience Specialist (India)
🏢 Haridream Solutions
📍 India