Infinite is hiring!!
Experience: 4-8yrs Location: Bangalore (Whitefield) Or Hyderabad (Kondapur) Or Pune (Viman Nagar) Must have skill:
Experience in
NICE CXone
Required Qualifications:
4–8 years of hands-on CCaaS platform engineering experience in a contact center or BPO environment
Proficiency in at least one major CCaaS platform: Genesys Cloud CX,
NICE CXone , Five9, Cisco UCCE/PCCE, or Amazon Connect
Solid understanding of SIP/VoIP telephony fundamentals, ACD routing logic, and IVR design
Experience with REST API integration and CTI middleware configuration
Working knowledge of call recording platforms and compliance recording requirements
Ability to produce technical documentation: configuration guides, runbooks, and integration specifications
Preferred
Genesys Cloud CX certification (GCX Skilled or equivalent) or NICE CXone certification
Experience configuring omnichannel routing across voice, chat, email, and social in a single platform
Familiarity with Microsoft Azure Communication Services for cloud telephony
Experience in regulated industry environments (healthcare, government) with compliance recording requirements

📌 Contact Center engineer with NICE CXone (Bengaluru)
🏢 Infinite Computer Solutions
📍 Bengaluru