20 Sep
|
Pinklay
|
Mumbai
Roles and Responsibilities
- Handling customer queries across different touchpoints
- Acknowledging and timely resolving customer complaints
- Coordinating with internal teams to close customer issues
- Be knowledgeable and support customers across the purchase
- Meeting established customer service KPIs, metrics, and goals
Candidate Profile
- Bachelor's degree from a reputed college or university
- Minimum 2+ years work experience in a customer service role
- Experience in an e-commerce environment is strongly preferred
- Strong oral and written communication skills
- Ability to listen, de-escalate, and solve customer problems
- Ability to multi-task, manage time, and prioritize tasks
Job Benefits & Perks
- Salary at par with industry standards
- Health insurance and perks
📌 Customer Care Associate (Fashion E-Commerce) (Mumbai)
🏢 Pinklay
📍 Mumbai