**Responsibilities** + Provide technical and business support for Citi applications, ensuring high availability, stability, and performance of critical production systems. + Utilize solid application support knowledge to investigate issues, provide short-term resolutions, and partner with Engineering, Development, Infrastructure, and Vendor teams for long-term remediation. + Develop a comprehensive understanding of end-to-end application architecture, integrations, and business workflows. + Act as a liaison between business users, technology teams, and external vendors to resolve application and infrastructure issues. + Participate in application releases across development, testing, deployment, and production environments, including post-release validation and production readiness reviews. + Perform proactive monitoring and support of production systems using observability and monitoring tools such as Grafana, Splunk, Dynatrace, AppDynamics, OpenTelemetry (OTel), Elastic, or similar platforms. + Analyze application, infrastructure, and business transaction telemetry including metrics, logs, traces, and alerts to identify service degradation, root causes, and performance bottlenecks. + Own incident management activities, including troubleshooting, impact assessment, escalation coordination, stakeholder communication, and post-incident reviews. + Perform detailed root cause analysis using application logs, SQL queries, MongoDB queries, Unix/Linux commands, monitoring dashboards, and system diagnostics. + Support engineering initiatives focused on application reliability, performance optimization, automation, resiliency, operational excellence, and platform modernization. + Develop and maintain operational runbooks, support documentation, knowledge repositories, and standard operating procedures. + Participate in disaster recovery testing, business continuity exercises, and resiliency assessments. + Collaborate with Development and Engineering teams to prioritize defect fixes, technical debt reduction, observability enhancements, and support tooling requirements. + Identify opportunities to automate manual operational activities and improve monitoring, alerting, and support processes. + Analyze applications to identify risks, vulnerabilities, performance issues, and security concerns, recommending remediation actions where appropriate. + Leverage SQL and MongoDB to perform data analysis, issue investigation, transaction validation, and operational reporting. + Utilize Unix/Linux environments to perform troubleshooting, log analysis, application validation, scripting, and production support activities.



+ Drive stability, efficiency, effectiveness, and observability initiatives to improve application reliability and reduce operational risk. + Serve as a Subject Matter Expert (SME) for supported applications and provide technical guidance to team members and stakeholders. + Exercise independent judgment in resolving complex technical issues while ensuring compliance with organizational standards and controls. + Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets. **Qualifications** + 4-9 years of experience in Application Support, Production Support, Site Reliability Engineering (SRE), Platform Support, or related technical roles. + Experience supporting distributed applications in production environments with a focus on stability, reliability, and performance. + Working knowledge of observability concepts including Metrics, Logs, Traces, Alerting, Monitoring, and OpenTelemetry (OTel). + Experience with monitoring and observability tools such as Grafana, Splunk, Dynatrace, AppDynamics, Elastic, New Relic, or similar platforms. + Strong troubleshooting and analytical skills with the ability to diagnose complex application, infrastructure, and data-related issues. + Hands-on experience writing SQL queries for data validation, troubleshooting, reporting, and production investigations. + Working knowledge of MongoDB including querying, analyzing collections, and troubleshooting application data issues. + Experience working in Unix/Linux environments, including log analysis, process monitoring, file management, shell scripting, and production support operations. + Understanding of application architecture, APIs, middleware technologies, databases, messaging systems, and cloud-based platforms. + Exposure to automation and engineering practices that improve operational efficiency and reduce manual support activities. + Experience with incident, problem, change, and release management processes. + Knowledge of issue tracking, service management, and reporting tools such as ServiceNow, Jira, or equivalent platforms. + Understanding of DevOps, CI/CD pipelines, and software development lifecycle processes.



+ Ability to perform root cause analysis and drive corrective and preventive actions. + Basic understanding of financial services, transaction processing, and banking applications is preferred. + Effective communication, stakeholder management, and collaboration skills. + Ability to prioritize workload, manage multiple tasks, and work effectively in a fast-paced production support environment. + Strong customer focus with excellent verbal and written communication skills. + Demonstrated ability to work independently while collaborating effectively across cross-functional teams. **Technical Skills (Preferred)** + SQL + MongoDB + Unix/Linux + Shell Scripting + Grafana + Splunk + OpenTelemetry (OTel) + Dynatrace/AppDynamics + REST APIs + JSON/XML + Git + Jira + ServiceNow + CI/CD Tools + Incident & Problem Management + Application Performance Monitoring (APM) + Cloud Technologies (AWS, GCP, Azure) exposure preferred **Education** Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent professional experience. ------------------------------------------------------ **Job Family Group:** Technology ------------------------------------------------------ **Job Family:** Applications Support ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Most Relevant Skills** Please see the requirements listed above. ------------------------------------------------------ **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi's_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

📌 Applications Support Analyst (Pune)
🏢 Citigroup
📍 Pune