Job Title: Senior Executive/ Assistant Manager- CustomerSupport (Implementation role)

Company: Next Education India Pvt. Ltd.

Location: Hyderabad

Experience: 3- 4 Years
Salary: 3-6 Lpa

Industry: EdTech / SaaS

About the Role:

We are looking for a Customer Success Executive to join our team supporting our suite of products ERP &
LMS Product

This role is central to ensuring current customers have a smooth onboarding experience and go on to become
long-term, successful users of our platform.
Once a customer onboards, this person will be the primary point of contact responsible for taking them from
kickoff to a confident, self-sufficient user of the system before handing them off to our Support team.
Key Responsibilities:
Kickoff & Requirement Gathering: Lead kickoff calls with new customers to understand their specific
requirements, workflows, and goals.

- Implementation: Configure and implement the ERP/LMS/Coach Pro solution based on the customer's
requirements.

- Training & Onboarding: Conduct training sessions for customer teams (admins, staff, faculty) to ensure
smooth adoption of the system.

- Usage Monitoring: Track and evaluate product usage post-implementation to ensure the customer is deriving
value and using the system correctly.

- Handover to Support: Ensure a clean,



well-documented transition to the Support team once the customer is
fully onboarded and using the system independently.

- Relationship Building: Build strong, trust-based relationships with customers to become their go-to advisor
during the implementation phase.

- Drive Usage & Upsell: Proactively identify opportunities to increase product usage and upsell additional
modules/features, helping customers get long-term value from the system.

- Customer Success Mindset: Work towards making the customer run independently and successfully with
the system for the long term.
Requirements:
3-4 years of experience in implementation, onboarding, customer success, or training roles (EdTech/SaaS background preferred).

- Prior experience implementing EdTech software is a strong advantage.

- Excellent communication skills with fluency in Hindi and English (knowledge of additional regional
languages is a plus).

- Strong interpersonal and relationship-building skills.
- Ability to understand customer requirements and translate them into actionable implementation plans.

- Self-driven, with a proactive approach to identifying upsell/usage opportunities.

- Willingness to travel to customer locations occasionally, as required.

Interested Kindly fill the form :
https://forms.gle/ugojo88rLnMijqUd7

📌 Senior Customer Success Executive Implementation (Secunderabad)
🏢 Next Education
📍 Secunderabad