Client Success Executive – Social Media & Client Management

Location: Vadodara, Gujarat
Experience: 1–3 Years

Job Overview

We are looking for a proactive, communicative Client Success Executive – Social Media & Client Management to manage client communication, social media activities, content coordination, and day-to-day account needs.

Candidates with experience in Social Media Management or Digital Marketing who want to move into Client Servicing/Account Management are also welcome.

Key Responsibilities

- Act as the primary point of contact for assigned clients.

- Understand client requirements and maintain qualified client relationships.

- Coordinate with internal teams to ensure timely completion of client requirements.

- Manage and monitor clients' social media accounts and online presence.

- Assist in planning and executing social media strategies and content plans.

- Coordinate content calendars, posts, creatives, campaigns, and client approvals.

- Communicate campaign updates, timelines, deliverables, and feedback to clients.

- Follow up with internal teams on pending tasks and deliverables.

- Track basic social media performance and prepare reports.

- Handle day-to-day communication through calls, emails, WhatsApp, and meetings.

- Maintain records of client requirements, discussions, approvals, and deliverables.





- Support Account Managers/Management in client servicing and account-related activities.

- Identify opportunities to improve client engagement and campaign performance.

Requirements

- 1–3 years of experience in Social Media Management, Digital Marketing, Client Servicing, Account Coordination, Account Management, or related fields.

- Hands-on experience with social media platforms such as Instagram, Facebook, LinkedIn, etc.

- Good understanding of social media content, engagement, and basic digital marketing concepts.

- Strong verbal and written communication skills.

- Confident in communicating with clients and understanding their requirements.

- Strong coordination, follow-up, and organizational skills.

- Ability to manage multiple clients, tasks, and deadlines.

- Good knowledge of MS Office / Google Workspace.

- Proactive and problem-solving approach.

Preferred Skills

- Experience working with a digital marketing agency or handling multiple client accounts.

- Experience managing social media content calendars.

- Basic knowledge of social media analytics and reporting.

- Familiarity with Canva, Meta Business Suite, social media scheduling tools, or similar platforms.

- Experience coordinating with designers, content writers, performance marketers, or other digital marketing teams.

📌 Client Success Executive – Social Media & Client Management (Vadodara)
🏢 Enlighten Schola
📍 Vadodara