Customer Support Representative
Work Mode:
Work From Office (WFO) Location:
Kolkata Experience Required:
Minimum 1–2 years Budget:
Up to ₹20,000/month Joining:
Immediate Joiners Preferred
About the Role
We are looking for a dedicated and articulate Customer Support Representative to join our team in Kolkata. The ideal candidate will be responsible for handling customer queries, providing timely resolutions, and maintaining accurate records using basic spreadsheet tools.
Key Responsibilities
Handle inbound and outbound customer interactions professionally via phone, chat, or email Address customer queries, complaints, and requests in a timely and courteous manner Maintain and update customer data, logs, and reports using Google Sheets Coordinate with internal teams to ensure smooth query resolution Follow up with customers to ensure satisfactory closure of issues Maintain accurate documentation of interactions and escalate unresolved issues when necessary
Required Skills & Qualifications
Communication:
Excellent verbal and written communication skills in both




Hindi and English Technical:
Basic working knowledge of
Google Sheets
(data entry, basic formulas, updating records) Experience:
Minimum
1–2 years
in a customer support / customer service role Equipment:
Must own a
personal laptop Connectivity:
Must have a
stable Wi-Fi connection
at home (as backup/remote access may occasionally be required) Location:
Must be based in
Kolkata
or willing to relocate Availability:
Should be able to join
immediately
Work Mode & Compensation
Work Mode:
Work From Office (WFO), Kolkata Salary Budget:
Up to
₹20,000 per month
(based on experience and interview performance)
Preferred Attributes
Robust problem-solving and interpersonal skills Ability to multitask and work under pressure Positive attitude with a customer-first approach Prior experience in a similar support/BPO role is a plus
For more details Connect
HR Nayanika ((phone hidden))
or mail us at

📌 Customer Support Executive (India)
🏢 SkillEnable
📍 India