Service Now Architect
Experience:
10+ Years Relevant Service Now Experience:
8+ Years Role: Service Now Architect – ITOM / Platform / Integrations Location: Remote
Job Summary We are looking for an experienced
Service Now Architect
with 10+ years of overall IT experience and strong hands-on experience in
Service Now ITOM, CMDB, Discovery, Service Mapping, Event Management, integrations, and platform architecture . The candidate will be responsible for
designing scalable and enterprise-grade Service Now solutions , defining technical architecture and integration strategies, establishing platform best practices, and providing technical leadership across Service Now implementations and transformation initiatives. The ideal candidate should have a strong balance of
architecture and hands-on technical expertise , with the ability to work closely with business stakeholders, infrastructure, cloud, Dev Ops, and application teams. Key Responsibilities Define and own the
technical architecture and solution design
for Service Now ITOM and related platform initiatives. Design scalable solutions across
CMDB, Discovery, Service Mapping, Event Management, Service Graph Connectors and CSDM . Define
CMDB architecture, data models, CI relationships, data governance and CSDM alignment . Architect integrations between Service Now and enterprise systems, cloud platforms and monitoring tools, including
AWS . Define integration patterns using
REST/SOAP APIs, Integration Hub, Flow Designer, MID Server and Scripted REST APIs . Provide architectural guidance on
configuration vs customization , ensuring solutions remain scalable, maintainable and upgrade-safe. Define and review technical solutions involving
Java Script, Glide APIs, Script Includes,



Business Rules and other Service Now development components . Establish
Service Now platform architecture standards, development best practices, security and governance frameworks . Provide technical leadership for
ITSM capabilities including Service Catalog, Request Fulfillment and Change Management
where required. Support architecture and integration requirements for
Dev Ops, CI/CD and release/deployment processes . Conduct technical design reviews, architecture reviews and code/design governance. Lead troubleshooting and resolution of complex
ITOM, CMDB, Discovery, Service Mapping and integration issues . Work closely with
business stakeholders, enterprise architects, infrastructure, cloud, Dev Ops and application teams
to translate business requirements into scalable Service Now solutions. Provide technical leadership and guidance to Service Now developers and implementation teams. Contribute to
solution proposals, technical documentation, estimation and RFP/RFI responses
where required. Support Service Now
upgrade planning, platform modernization and continuous improvement
initiatives. Required Skills 10+ years of overall IT experience
with
8+ years of relevant Service Now experience . Robust experience in
Service Now architecture and solution design . Strong hands-on expertise in
ITOM . Extensive experience with
CMDB, Discovery,



Service Mapping and Event Management . Strong understanding of
CSDM, CMDB governance, CI relationships and data management . Experience with
Service Graph Connectors . Strong knowledge of
Service Now platform architecture and best practices . Strong Service Now
Java Script and scripting
skills. Good knowledge of
Glide APIs, Script Includes, Business Rules and Client Scripts . Strong experience with
REST/SOAP APIs and bidirectional integrations . Hands-on experience with
Integration Hub, Flow Designer and MID Server . Experience with
AWS / cloud integrations and Discovery . Good understanding of
ITSM, Service Catalog, Request Fulfillment and Change Management . Exposure to
Service Now Dev Ops, CI/CD and deployment integrations . Experience in
technical design, architecture reviews and solution governance . Strong communication and stakeholder management skills. Good to Have Service Now Certified Technical Architect (CTA)
or progress toward CTA. Service Now
ITOM Implementation Specialist / CIS-ITOM
certification. CIS –
Discovery / CMDB / CSDM . Experience with
Jenkins, Git Hub, Git Lab or Azure Dev Ops . Experience with
Service Now upgrades and large-scale enterprise implementations . Experience working with
enterprise architecture teams and architecture governance boards . Experience with
Service Now AI / Now Assist / automation
is an advantage. Primary Skills Service Now ITOM | CMDB | Discovery | Service Mapping | CSDM | Event Management Secondary Skills Integration Hub | Service Graph | REST/SOAP | MID Server | Flow Designer | Platform Architecture Additional Skills ITSM | Dev Ops | CI/CD | AWS | Java Script | Service Now Governance

📌 ServiceNow Architect (India)
🏢 Cloud Analogy
📍 India