We are looking for a
Customer Success Executive – Collection & Recovery
to join our Escalation & Recovery Team.
The ideal candidate should have strong experience in
collections, recovery, payment follow-ups, dispute resolution and field recovery , with the ability to directly meet customers and negotiate payment closures.
Key Responsibilities: • Handle customer payment-related escalations and recovery cases • Conduct
regular field visits for payment recovery, resolution & negotiation • Follow up with customers for pending/outstanding payments • Negotiate and facilitate mutually acceptable payment solutions • Handle disputes and escalations professionally • Coordinate with CRM,



Finance and other internal teams for resolution • Maintain accurate records of collection activities and case status • Build qualified customer relationships throughout the recovery process
What We’re Looking For: ✅ 3+ years of experience in
Collections / Recovery / Field Recovery / Escalation Handling ✅ Strong experience in
field collections and customer visits ✅ Excellent communication & negotiation skills ✅ Experience handling payment disputes and difficult customers ✅ Good coordination and documentation skills ✅ Real Estate / Prop Tech / BFSI / NBFC / Financial Services experience preferred
Interested candidates can share their CV at

📌 Recovery Officer (Kanpur)
🏢 HouseEazy
📍 Kanpur