Program Intern – Operations & Learner Engagement
Location:
Noida, Sector 62 Work Mode:
Work from Office Experience:
Freshers / 0–1 Year Department:
Program Operations
About the Role We are looking for a Program Intern to support the day-to-day operations of our programs and ensure smooth communication and engagement with learners. This role will involve a combination of program coordination, learner communication, calling, follow-ups, data tracking, and operational support. The ideal candidate should be comfortable speaking with learners regularly, following up on pending actions, and managing multiple operational tasks.
Key Responsibilities Make regular outbound calls to learners for onboarding, attendance, feedback, engagement, pending actions, and other program-related requirements. Follow up with learners through calls, Whats App, email, or other communication channels. Support the onboarding process and ensure learners have access to required platforms, software, sessions, and resources. Track learner participation, attendance, responses, and pending actions. Maintain and update Google Sheets / Excel trackers and ensure learner data is accurate and up to date.
Coordinate with mentors, internal teams, and learners to resolve day-to-day program-related issues.
Identify learners who are inactive, unresponsive, or facing challenges and escalate them to the relevant team member.



Assist in collecting learner feedback and following up on feedback-related actions. Support scheduling, session coordination, reminders, and other program activities. Prepare basic daily/weekly operational updates and reports. Ensure timely completion of assigned follow-ups and operational tasks. Support the Program Operations team in maintaining a smooth learner experience throughout the program.
What We're Looking For Good verbal and written communication skills. Comfortable making frequent outbound calls and speaking with learners professionally. Strong follow-up and coordination skills. Basic knowledge of Google Sheets / MS Excel. Valuable attention to detail and ability to maintain accurate records. Ability to manage repetitive tasks while maintaining consistency and accuracy. Proactive approach to identifying and following up on pending tasks. Ability to work in a fast-paced, operations-driven environment. Freshers are welcome to apply.
Key Skills Learner Communication Calling & Follow-ups Program Coordination Operations Data Management Google Sheets/Excel Stakeholder Coordination Problem Solving
What You Will Gain Hands-on experience in Program Operations and Learner Success. Exposure to managing live programs and learner journeys. Experience in communication, coordination, reporting, and operational tracking. Opportunity to work closely with cross-functional teams and understand how an upskilling program is managed end-to-end.

📌 Program Intern - Operations & Learner Engagement (Kanpur)
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