Virtual Drive for Customer Support Executive (Voice) for HCLTECH
HCL Tech Hiring for US/UK Voice Process 12-Sept- 2026 & 13- Sept 2026
Virtual Drive Timing- 11:00 AM-1 PM
13-Sept-26 (Sunday) Join:
https://teams.microsoft.com/meet/467785086463975?p=xgzH4Pwqf2Kox Gh4eq Meeting ID: 467 785 086 463 975 Passcode: co3uT74M
Designation:
Customer Care Representative-Freshers
Any Grad/UG can apply (No Regular Students / No Law Graduate)
B.tech, MTech, BCA and MCA is not eligible.
Work Location: Noida
Two Way Cabs Available
Job Description - Customer Service Executive - Fresher Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from US/UK customers. Work Experience & Qualification criteria:



Excellent communication skills - both verbal and written - with a skilled telephone etiquette Helpful, empathetic, and enthusiastic about customer service Freshers in US/UK Inbound calling preferably in Banking domain Job Description Answer all inbound queries as per call flow procedure. Adherence to process to ensure high quality and customer service. Follow escalation procedures for issues uncontrollable at agent level First call resolution. Break schedule adherence. Involvement in motivational activities, implementing feedback given during monitoring sessions. Updating various logs like escalation log, complaint tracker etc. Ensuring data security - proprietary data of customers

📌 Virtual Drive for Freshers - Customer Service - 12 Sept 2026 - 13 Sept 2026 (Kanpur)
🏢 HCLTech
📍 Kanpur