Job Role - Service

Now- Customer Service Management
Exp-7-12 Years
Location- Noida/Gurugram/Chennai
Job Type - Permanent
Responsibilities: Design, develop, configure, and implement Service

Now CSM solutions.

Configure Case Management, Customer Service Processes, Entitlements, and SLA Management.

Develop and customize Service

Now applications using Java

Script, Business Rules, UI Policies, Client Scripts, Script Includes, and Flow Designer.

Implement Customer Service Portals, Catalogs, and Self-Service capabilities.

Integrate Service

Now with internal and external systems using REST, SOAP APIs, and Integration Hub.

Configure Knowledge Management, Communities, and Customer Interaction Management.

Develop reports,



dashboards, KPIs, and performance analytics.

Work closely with business stakeholders to gather requirements and translate them into technical solutions.

Participate in service design workshops, solution architecture discussions, and sprint planning activities.

Perform unit testing, UAT support, deployment, and post-production support.

Troubleshoot platform issues and provide performance optimization recommendations.

Follow ITIL best practices and Service

Now development standards.

📌 ServiceNow_Customer Service Management (Kanpur)
🏢 Tata Consultancy Services
📍 Kanpur