About the Role We’re looking for a proactive and detail-oriented
Associate – Business Operations
to join our team at
Value First . The role involves managing the customer onboarding journey, ensuring smooth execution of communication campaigns across multiple channels, and maintaining operational excellence through data accuracy and timely reporting.
What You’ll Be Responsible For Supporting
new and existing customer onboarding
across various communication channels at Value First. Preparing
weekly performance reports
that track the end-to-end onboarding journey. Managing
customer queries
and providing prompt, effective solutions. Executing campaigns through channels like
SMS, Voice, RCS, and Whats App . Creating and maintaining reports in
Excel , sharing updates with clients and internal stakeholders in a timely manner. Implementing and monitoring
checks, controls, and alert mechanisms




for offline processes. Understanding and applying
SMSC, UCC compliance , and OTT platform processes (Whats App, RCS, Truecaller). Evaluating new customer details shared by the Sales team and conducting
due diligence
before account creation in internal systems.
What You’d Have 2–3 years
of experience in a similar operations or client servicing role. A
graduate degree
in any discipline. Strong
Excel skills
and a data-driven approach to reporting and process tracking. Hands-on experience in
campaign execution
across digital communication channels. Positive understanding of
compliance norms
and platform-specific requirements. Excellent
communication, coordination, and problem-solving skills.

📌 Business Operations Associate (India)
🏢 ValueFirst
📍 India