Manager – Learning Architect (Instructional Design Lead) Location:
India Department:
Talent Transformation / Learning Architecture Reports to:
Head of Learning Architecture
Role Overview We are seeking a highly skilled and forward-thinking
Manager – Learning Design
to lead a team of instructional designers and drive the creation of modern, high-impact learning solutions across global operations. This role will combine
instructional design expertise, adult learning theory application, strong project leadership, and advanced digital learning innovation
to deliver scalable, business-aligned learning programs in a fast-paced BPO environment. The ideal candidate will bring both
strategic leadership and hands-on design experience , with a strong command of emerging learning technologies (e.g., AI, VR, digital simulations) and exceptional writing standards aligned with the
Chicago Manual of Style .
Key Responsibilities 1. Learning Design & Strategy Lead the design, development, and deployment of
end-to-end learning solutions
across multiple global accounts Apply
adult learning principles
to create engaging, outcomes-driven programs Partner with stakeholders to align learning strategies with
business goals and performance outcomes Ensure consistent application of
instructional design methodologies (ADDIE, SAM, Design Thinking)
2. Team Leadership & Capability Building Manage, mentor, and develop a team of instructional designers Establish
design standards, governance, and quality assurance frameworks Drive capability-building initiatives to strengthen ID competencies and innovation mindset Foster a culture of
collaboration, creativity, and continuous improvement
3.



Project & Stakeholder Management Lead multiple concurrent learning projects with strong governance on
timelines, scope, and quality Collaborate with cross-functional teams (Operations, QA, SMEs, Technology) across geographies Manage stakeholder expectations and communicate progress effectively Ensure efficient
resource planning and workflow management
4. Content Development & Technical Writing Develop high-quality learning content adhering to
Chicago Manual of Style standards Ensure clarity, consistency, and professionalism across all training materials Review and approve design outputs including facilitator guides, e-learning scripts, job aids, and assessments
5. Digital Learning & Innovation Champion modern learning solutions, including: E-learning (Articulate, Captivate, etc.) AI-based authoring tools VR/AR learning experiences Gamified learning solutions Digital simulations & scenario-based learning Evaluate and implement recent tools, technologies, and frameworks Drive experimentation and innovation in learner experience design
6. Measurement & Continuous Improvement Define and track learning effectiveness using
data-driven insights (Kirkpatrick, ROI models) Continuously enhance learning programs based on feedback, analytics, and business impact Establish KPIs for learning quality, engagement, and performance outcomes
Qualifications & Experience Experience 8–12+ years
in instructional design or learning experience design 3–5+ years




in a leadership or managerial role Experience in
BPO, shared services, or global operations environment
preferred
Core Skills & Competencies Instructional Design Expertise Deep knowledge of: Adult Learning Theory Learning Experience Design (LxD) Curriculum architecture Strong portfolio demonstrating diverse learning solutions
Technical & Digital Skills Proficiency in e-learning tools (e.g., Articulate 360, Adobe Captivate) Exposure to
AI-enabled learning tools and automation platforms Experience designing
immersive learning (VR/AR), gamification, and simulations
Project Management Strong planning, prioritization, and execution skills Experience managing
large-scale, multi-geography projects Familiarity with Agile or hybrid project management approaches is a plus
Communication & Writing Excellent verbal and written communication skills Advanced
technical writing capability aligned with Chicago Manual of Style Ability to translate complex concepts into learner-friendly formats
Leadership & Stakeholder Influence Strong people management and coaching skills Ability to influence senior stakeholders and drive alignment High adaptability in a fast-paced, evolving environment
What Success Looks Like in This Role Delivery of
high-impact, scalable learning programs
across global operations Strong team performance, engagement, and capability growth Adoption of
innovative learning technologies and modalities Measurable improvements in
learner performance and business outcomes
Preferred Attributes Experience in global/matrix organizations Exposure to digital transformation initiatives Passion for innovation in learning and emerging technologies

📌 Instructional Design Manager (India)
🏢 Atain
📍 India