Customer Service Representative

Start Date

Starts Immediately

CTC (ANNUAL)

Competitive salary Competitive salary

Experience

No experience required

No experience required

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Not Provided

Posted today

Fresher Job

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About the job

Job Description: Customer Support Executive (Chat & Voice) Fresher

Location: Pune

Experience: Freshers Welcome

Qualification: Graduation Mandatory (Any Stream)

Location Pune

Job Summary

We are looking for enthusiastic and customer-focused individuals to join our Customer Support Team . The role involves handling customer queries through both Voice and Chat channels , providing accurate information, resolving concerns efficiently, and ensuring a high level of customer satisfaction.

Eligibility Criteria

- Graduation is Mandatory (Any Discipline).
- Freshers can apply.
- Excellent verbal and written communication skills in English.
- Strong knowledge of handling customer queries and providing effective resolutions.
- Good listening, problem-solving, and interpersonal skills.
- Basic computer proficiency and ability to navigate multiple applications.

Key Responsibilities

- Handle customer inquiries through voice calls and chat support .
- Resolve customer concerns, complaints, and requests in a timely manner.
- Provide accurate information regarding products, services, and processes.
- Maintain a professional and customer-centric approach during interactions.




- Document customer interactions and update records in the system.
- Ensure adherence to quality standards and service-level agreements (SLAs).
- Escalate complex issues to the appropriate team when required.

Shift Requirements

- Must be comfortable working in 24/7 rotational shifts , including night shifts .
- Rotational weekly offs as per business requirements.

Preferred Skills

- Excellent English communication skills.
- Customer service orientation with a positive attitude.
- Ability to work in a fast-paced environment.
- Robust analytical and multitasking abilities.
- Team player with a willingness to learn and grow.

Hiring for: Customer Support Executive | Chat & Voice Process | Freshers | Graduation Mandatory | Excellent English Communication | Rotational Shifts Including Night Shifts | Pune Location

Earn certifications in these skills

Salary

Probation:

Duration:

Salary during probation:

After probation:

Annual CTC: Competitive salary

Number of openings

1

Editor’s note

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.

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📌 Customer Service Representative - Fresher (Maharashtra)
🏢 WNS
📍 Maharashtra