Job Description

This role exists to retain, grow, and systemize client relationships .

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You are not a support agent.

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You are not a cheerleader.

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You are accountable for client outcomes, renewals, upsells, and long-term value .

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If you cannot challenge clients, manage expectations, or convert strategy into execution, do not apply .

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Core ResponsibilitiesClient Ownership & Relationship Managementn

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- Own a portfolio of active clients end-to-endn
- Act as the single point of contact post-onboardingn
- Lead regular client check-ins, reviews, and planning callsn
- Control scope, timelines, and expectations without escalationn
- Identify risks early and prevent churnn

Strategy & Value Deliveryn
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- Understand each client’s business model, goals, and constraintsn
- Translate business goals into clear execution plans for internal teamsn
- Ensure delivered work aligns with commercial objectivesn
- Push back on poor ideas or unrealistic expectations using logicn
- Identify gaps, missed opportunities, and expansion areasn

Success Metrics & Retentionn
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- Drive renewals, expansions, and long-term retentionn
- Track client health using defined success indicatorsn
- Reduce churn through proactive interventionn
- Document wins, blockers, and risks consistentlyn

Internal Coordinationn
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- Work closely with delivery, design, marketing, and ops teamsn
- Convert client conversations into clear, actionable internal briefsn
- Maintain clarity on priorities and execution statusn
- Eliminate miscommunication between client and delivery teamsn

Upsell & Account Growthn
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- Identify natural upsell opportunities based on real client needsn
- Present expansions with explicit business justificationn
- Coordinate pricing, scope changes, and approvalsn
- No hard selling. If you push irrelevant services,



you are doing it wrongn

Daily Work Includesn
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- Client calls and follow-upsn
- Reviewing active projects and progressn
- Translating feedback into structured action itemsn
- Reviewing performance metrics and reportsn
- Internal alignment calls with delivery teamsn
- Preparing QBRs, summaries, and next-step plansn

Outcomes You Are Responsible Forn
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- High client retentionn
- Clear client communication with zero ambiguityn
- Predictable renewals and account growthn
- Fewer escalations and last-minute surprisesn
- Clients who understand what they are getting and whyn

Required Experience & Skillsn
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- 3–6 years in client success, account management, or strategy rolesn
- Experience with B2B clients, agencies, or service businessesn
- Strong written and verbal communicationn
- Ability to say “no” and explain whyn
- Structured thinking and documentation disciplinen
- Comfort with metrics, reporting, and accountabilityn

Tools You Should Already Known
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- CRM tools: HubSpot, Pipedrive, Salesforce, or similarn
- Project management tools: Trello, ClickUp, Asana, Notionn
- Google Workspacen
- Presentation and reporting toolsn

What This Role Is NOTn
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- Not customer supportn
- Not order takingn
- Not a junior coordination rolen
- Not a passive relationship rolen

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If you need constant direction or avoid difficult conversations, you will fail here .

Reporting Structuren

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- Reports directly to leadershipn
- Works cross-functionally with delivery and operations teamsn

Performance Review Criterian
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- Client retention raten
- Revenue growth per accountn
- Client feedback qualityn
- Internal execution clarityn
- Reduction in churn-related issuesn

Compensationn

₹50,000 – ₹60,000 per month

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Final offer depends on your skills and the value you add to the system.

📌 Client Strategy & Project Manager (Aurangabad)
🏢 Infobrandz
📍 Aurangabad