Job DescriptionRESPONSIBILITIES & DUTIES
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- Engage with assigned leads and promptly initiate contact through the auto dialer system. N
- Qualify leads by assessing their interest, needs, and eligibility for upGrad's programs. N
- Build rapport, credibility and establish trust with leads through effective communication and active listening. N
- Schedule Video Counselling [VC] sessions with Admission Counsellors for qualified leads. N
- Coordinate schedules and ensure smooth communication between leads and Admission Counsellors to facilitate the enrollment process. N
- Maintain accurate records of lead interactions and follow-up activities in the CRM system. N

nBASIC ELIGIBILITY CRITERIA
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- Minimum of 2 years of Edtech-sales experience (Study Abroad is plus ), with at least 1 year spent in a single company. N
- Min Graduation is required. N




- Previous experience working a 6-day work week. N
- Currently working in the capacity of an individual contributor. N
- Proven track record of meeting targets in the existing company. SKILLS N
- Excellent verbal communication skills with an emphasis on fluency in the English language. N
- Ability to listen effectively, build trust with potential learners, and approach situations with patience and empathy. N
- Ability to persuade learners towards attending the Video Counselling [VC] session to ultimately influence their enrollment decisions. N
- Basic proficiency in MSOffice Suite & CRM management for administrative tasks and reporting requirements. N

📌 Senior Admission Counsellor (Mandvi)
🏢 upGrad- Study Abroad
📍 Mandvi