Roles & Responsibility

- Contact customers through calls, messages, and field visits, as applicable, regarding overdue payments.
- Follow up regularly on assigned Bucket X accounts and achieve assigned collection/recovery targets.
- Understand the reasons for payment delays and identify suitable repayment solutions.
- Negotiate payment commitments while following company policies and approved collection procedures.
- Maintain accurate records of customer interactions, commitments, payments, and follow-up activities.
- Monitor Promise-to-Pay (PTP) commitments and ensure timely follow-up on missed commitments.
- Coordinate with internal teams for account-related issues, payment discrepancies, and customer queries.
- Escalate difficult, disputed, or high-risk accounts to the appropriate supervisor/manager.
- Conduct field visits where required and submit visit reports and collection updates.
- Ensure all customer communication follows company policies, regulatory requirements, and ethical collection practices.
- Prepare daily/weekly collection reports and provide updates on assigned accounts.
- Work toward reducing overdue outstanding amounts and improving recovery performance.

📌 Telecalling Executive (Bengaluru)
🏢 Youngsters Group
📍 Bengaluru