JOB DESCRIPTIONVisa CounsellorCompany

Location: Kudasan, Gandhinagar, Gujarat

Experience: 2 Years

Positions: 1

Gender: Female Candidate Preferred

Working Days: Monday to Saturday

Working Hours: 10:00 AM to 6:00 PM

Key ResponsibilitiesApplicant Counselling

- Handle enquiries from students and visa applicants.
- Understand the applicant's educational background, career objectives, financial situation and preferred destination.
- Provide information about suitable study and visa options based on the applicant's profile.
- Explain eligibility criteria, documentation requirements, application procedures and expected timelines.
- Conduct counselling sessions through face-to-face meetings, phone calls and online communication.

Lead Management & Conversion

- Handle incoming leads and enquiries professionally.
- Maintain regular follow-ups with prospective applicants.
- Explain the company's services and application process.
- Build trust and maintain strong relationships with prospective clients.
- Convert suitable enquiries into applications in accordance with company processes.

Applicant Relationship Management

- Maintain regular communication with applicants throughout the consultation process.
- Address applicant questions and concerns.
- Coordinate with the processing team after the applicant decides to proceed.
- Ensure a smooth handover of confirmed cases to the visa processing team.

Follow-Up & Reporting

- Follow up with leads through calls, WhatsApp and other communication channels.
- Maintain accurate records of leads, counselling sessions and follow-ups.
- Update CRM / internal records regularly.
- Prepare daily and weekly reports regarding enquiries, follow-ups and conversions.
- Follow up on inactive or pending leads.





Market & Process Knowledge

- Stay updated on company-approved visa and study options.
- Develop knowledge of destination-country requirements and application procedures.
- Attend internal training sessions and product/process updates.
- Provide applicants with accurate information and escalate cases when clarification is required.
- Required SkillsExcellent communication skills.
- Strong counselling and interpersonal skills.
- Confident personality.
- Valuable listening and questioning skills.
- Strong follow-up ability.
- Customer relationship management skills.
- Basic computer knowledge.
- Ability to work with CRM / lead management systems.
- Target-oriented approach.
- Ability to handle multiple enquiries.
- QualificationGraduate in any discipline.
- BBA / B.Com / BA / BCA / B.Sc. or equivalent qualifications are acceptable.

Experience:2 Years

Freshers with excellent communication skills and a strong interest in counselling and sales may be considered.

Experience in:

- Visa consultancy
- Immigration
- Overseas education
- Student counselling
- Travel consultancy
- Sales
- Customer relationship management

will be an advantage.

- Key Performance AreasNumber of enquiries handled
- Quality of counselling
- Lead follow-up
- Applicant engagement
- Conversion of qualified enquiries into applications
- Customer relationship management
- Timely CRM/report updates
- Achievement of assigned targets

Candidate ProfileThe ideal candidate should be:

- Confident and presentable
- Excellent at communication
- Friendly and approachable
- Persuasive but professional
- Good at understanding customer requirements
- Strong in follow-ups
- Target-oriented
- Patient and customer-focused

Willing to learn about visa and immigration services

📌 Visa / Immigration Consultant (Gandhinagar)
🏢 Jb Enterprises
📍 Gandhinagar