Job Summary

Responsible for leading and managing a team of collection executives to achieve recovery targets, improve collection efficiency, maintain portfolio quality, and ensure compliance with company and client policies.

Key Responsibilities

- Lead, supervise, and motivate a team of collection executives to achieve daily, weekly, and monthly recovery targets.
- Allocate customer accounts and ensure effective follow-up on assigned cases.
- Monitor team performance through daily MIS, productivity reports, collection achievement, and individual KPIs.
- Track DRR (Daily Run Rate), EOD performance, PTPs, collections, and pending cases.
- Review collection cases and guide executives on appropriate customer communication and follow-up strategies.
- Monitor PTP (Promise to Pay) commitments and ensure timely follow-up and payment realization.
- Handle escalated and difficult customer cases and support the team in resolving collection-related issues.
- Conduct regular team briefings, performance reviews, and coaching sessions.
- Identify low-performing employees and provide training and performance improvement guidance.
- Coordinate with clients and internal departments regarding allocations, payment updates, settlements, disputes, and case-related issues.
- Prepare and share daily, weekly,



and monthly MIS reports with management and clients.
- Monitor on-book, overdue, settlement, paid, and write-off cases as applicable to the assigned portfolio.
- Ensure accurate updating of collection status, payment details, PTPs, and customer interactions in the CRM.
- Ensure that all collection activities comply with company policies, client guidelines, and applicable regulatory requirements.
- Monitor call quality and customer interactions to maintain qualified collection practices.
- Analyze team performance and identify opportunities to improve collection productivity and recovery rates.
- Coordinate with management regarding target achievement, manpower requirements, operational challenges, and process improvements.
- Maintain proper records of team activities, performance, attendance, and operational reports.
- Key SkillsTeam Leadership & People Management
- Collection & Recovery Management
- Target & KPI Management
- Customer Relationship Management
- MIS & Performance Reporting
- PTP & Follow-up Management
- Escalation Handling
- Negotiation & Communication
- Data Analysis & Performance Tracking
- CRM/Dialer Management
- Problem Solving
- Client Coordination
- MS Excel

📌 Team Leader (Pune)
🏢 Skys Enterprises
📍 Pune